Marius Vitel

Experience

• 

  Woods Valldata

  Oct 2012 - Apr 2016

  • Analysing user requirements.• Researching, designing and writing new software programs.• Testing new programs and fault finding.• Evaluating the software and systems that make computers and hardware work.• Developing existing programs by analysing and identifying areas for modification.• Integrating existing software products and getting incompatible platforms to work together.• Writing and testing code and then refining and rewriting as necessary.• Writing systems to control the scheduling of jobs on a mainframe computer.• Writing operational documentation.• Maintaining systems by monitoring and correcting software defects.• Working closely with other staff, such as project managers, developers, system & business analysts and account managers.• Consulting clients and colleagues concerning the maintenance and performance of software systems and with a view to writing or modifying current operating systems (response system).• Investigating new technologies.• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.• Develop, maintain installation and configuration procedures. • Contribute to and maintain system standards.• Perform regular security monitoring to identify any possible intrusions.• Create, change, and delete user accounts per request.• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.• Perform periodic performance reporting to support capacity planning.• Continually updating technical knowledge, reading manuals and accessing new applications & technologies. Show less

  • IT System Developer / Infrastructure Administrator

    Mar 2014 - Apr 2016

  • Data Capture Operator

    Oct 2012 - Mar 2014
• 

  SCC Services Romania

  Apr 2016 - now

  • Leads the development of solution architectures in specific business, infrastructure or functional areas• Ensures that appropriate tools and methods are available, understood and employed in architecture development• Within a change programme, leads the preparation of technical plans and, in liaison with business assurance and project staff, ensures that appropriate technical resources are made available• Provides advice on technical aspects of solution development and integration (including requests for changes, deviations from specifications, etc.) and ensures that relevant technical strategies, policies, standards, and practices (including security) are applied correctly Show less • Leading a team of subject matter experts in End User Services area• Act as an interface between the team and the management• This is a lead position that requires a senior level of knowledge and technical expertise in End User Services technologies• Technical Solutions team was built to support the End User Service & Compliance department and to create new opportunities in End User Services area.• Leading the team and being actively involved into achieving these goals:o ImprovementsIdentify key areas of opportunities to improve on-premises and cloud infrastructures. Work on processes automation and optimization. Provide technical recommendations to all existing infrastructures.o ProjectsInvolve into the planning part of the new non-’business as usual’ projects including due diligence and transition activities. Providing expertise on traditional and modern management products.o EscalationsTake an active role on escalated critical customer issues driving ownership through resolution. Review root cause of escalations and work with appropriate resources to ensure minimal disruption.o MentoringServe as a technical mentor to all End User Services and Compliance engineers. Offer guidance and proper solutions to all activities that require a higher grade of knowledge.o DevelopmentResearch the market and identify new areas of development from a service delivery perspective. Build new Service Catalogs that could be added into End User Service & Compliance department’s portfolio. Transform or adapt the current services into new and modern ones that could potentially cover a large spectrum of business needs. o ContinuumDocument all existing infrastructures. Deliver planning and scheduling of Microsoft Endpoint Configuration Manager and operating system upgrade activities. Provide roadmaps to assist the managed services. Show less • This is a lead position that requires a senior level of knowledge and technical expertise in Patching and End User Services technologies• Act as a primary technical escalation point for major incidents related to the Patching and End User Services• Perform Technical root cause analysis on reoccurring incidents• Engage with project teams to ensure designs of technical solutions are in line with the requirements of the customer• Ensure technical documentation is completed and updated to professional standards• Identify Technical Problems and potential Service Improvements across customers Infrastructure environments• Manage and coordinate Intune / Autopilot configuration and management• Develop technical roadmaps for core technologies• Develop technical development plans for the team• Build service artefacts, oversee tasks and projects, and ensuring adherence to timelines• Identify and lead efforts to implement improvements and automations for routine and repetitive tasks• Refine and maintain team’s software standards and maintain software tracking solutions required• Design, install and configure internal and customer facing platforms that have as a scope delivering good quality services. Proactively manage and maintain key servers (Operating System and the hardware that is based on) and support core Microsoft, VMware, Citrix and Amazon technologies• Continual Service Improvements which will lead to provide guidance on creating and maintaining value for customers through better strategy, design, transition and operation of the services that the team provides• Identify, Contribute and work towards the technical and service goals defined by Infrastructure Support management. Show less - Adherence to SCC processes and procedures;- Dealing with customer requests in line with Service definitions and SLA’s;- Undertake personal training and development in line with departmental needs and in line withPersonal Development Plan agreed with Line Manager;- Effectively manage escalation to third line engineering colleagues;- Maintain an in-depth knowledge of industry standards relevant to the role;- Review and update SCC’s internal knowledge base;- Ownership of support calls within the Event Management Tool;- Designing and implementing security workflows for SCC's Data Centre hosted infrastructuresaccording to vendor recommended practices;- Determining whether identified CVE’s apply to the environment;- Vulnerability management principles, proper patch management and deployment;- Research of pending vulnerabilities, planning and maintenance of the patch managementenvironment as well as the overall patch management process and supporting documentation;- Dealing with customer requests in line with Service definitions and SLA’s;- Providing regular updates to both the customer and the Service Desk of open events;- Management of information relating to customer incidents or service requests and the effectivecommunication of progress of such events to team project members, customers and involved 3rdparties;- Provide regular updates to both the customer and the Service Desk of open events;- Performing as an integral member of the Infrastructure Patch Management and Security Team ;- Run security audit reports for User Accounts, Administrative Rights and Passwords;- Monitoring and Reporting user’s activities within customer’s environment;- Suggesting and providing IT solutions to business and management problems;- Ensuring that all SCC users managing customer’s environment comply with industry standards. Show less

  • Solutions Architect - Professional Services

    Oct 2023 - now

  • Technical Leader - Technical Solutions (End User Services & Compliance)

    Apr 2022 - now

  • End User Services & Compliance Technical Services Leader

    Mar 2020 - Apr 2022

  • Infrastructure Support - Patching Engineer & Security Analyst

    Apr 2016 - Mar 2020