Edwin Saji

Experience

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  Mary Rani Public School

  May 2020 - May 2021

  Technical Assistant

  Azure Server Management and Maintenance, including Installing and configuring computer hardware, software, Exploring and analysing data using MS Excel or python Instructed high school students in C++ and Python programming, fostering foundational coding skills. Monitoring and maintaining computer systems and networks includes overseeing their performance and promptly addressing issues. It also involves repairing or replacing equipment as necessary. Conducted data analysis using python libraries and MS Azure. Show less

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  Sutherland

  Oct 2021 - Nov 2022

  Client Side Associate

  Acted as the first point of contact for US customers, addressing inquiries related to broadband bills via email, chat, and call. Empathized with customers and delivered best-in-class resolutions, maintaining high standards of customer service professionalism. Identified sales opportunities and converted interactions to sales, while conducting thorough root cause analysis and delivering effective solutions. Maintained call quality and response times according to agreed Average Handling Time requirements. Documented customer interactions accurately in CRM, ensuring all cases were updated in the system. Supported multiple clients with billing inquiries, providing insightful and professional customer service. Took end-to-end ownership of customer issues, ensuring resolution and follow-up as mandated by process requirements. Escalated complex issues to the appropriate teams, ensuring prompt and efficient problem resolution. Show less

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  ECESIS

  Jan 2023 - Mar 2024

  Junior Software Developer

  Led cross-functional teams in the execution of test plans and procedures.Addressed client issues via email and phone, including updates to acceptance criteria, fee criteria, and order types.Supported brokers by facilitating auto research and estimation processes, which involved evaluating properties based on comparable properties, ordering photographs, and estimating property values.Maintained and updated automation scripts to align with client requirements.Conducted data analysis using Python, NumPy, and Pandas.Created custom reports using database and report-writing tools.Combined data from multiple sources to drive relevant insights.Developed comprehensive Business Requirement Documents (BRDs) and Functional Requirement Documents (FRDs).Collaborated with stakeholders, facilitating communication between the development team and clients Show less

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  Techsovi Technologies

  Aug 2024 - now

  Process Support Associate