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Ines Stefanovic

Ines Stefanovic

Call Agent

Followers of Ines Stefanovic330 followers
location of Ines StefanovicSt Gallen, St Gallen, Switzerland

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  • Timeline

  • About me

    onlines sales manager

  • Education

    • University of Zurich

      2012 - 2015
      Bachelor of Arts - BA Slavic Languages, Literatures, and Linguistics, General

    • Universität Zürich | University of Zurich

      2015 - 2018
      Master of Arts - MA Slavic Languages, Literatures, and Linguistics, General

    • University of Zurich

      2012 - 2015
      Bachelor of Arts - BA Communication and Media Studies

  • Experience

    • Trendcommerce Group

      Mar 2011 - Apr 2012
      Call Agent

      Customer win-back, new customer acquisition

    • Lidl Schweiz GmbH

      Aug 2012 - Aug 2016
      Employee

      Cashier, implementation of the customer satisfaction

    • University of Zurich

      Feb 2014 - May 2014
      Student Tutor

      Exercise instructor for the seminar „Einführung in die Sprachwissenschaft für Slavisten“

    • University of Zurich

      Jun 2016 - May 2017
      Student Assistant

      Literature research, data collection and processing, blog writing, organisation

    • Swiss International Air Lines

      May 2017 - Nov 2017
      Intern UX & Analytics

      Content actualisation and maintainance on swiss.com, reporting and analysis of swiss.com/explore, content analysis and evaluation, project lead for stories in the digital travel guide, implementation of user experience & design

    • Swiss International Air Lines

      Jan 2018 - now

      • Online Sales Manager

        Sept 2023 - now

      • Online Ancillary Services & Partnership Management

        Jan 2018 - now

  • Licenses & Certifications

    • Excel Advanced

    • Google Analytics for Beginners

      Google analytics academy