Wandy Rodriguez

Experience

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  Children's Art and Science Workshop Inc

  Sept 2001 - Sept 2011

  IT Consultant/Assistant Program Director

  Provide courteous, friendly and efficient customer service by responding to customer inquiries and issues promptly.Create, implement and maintain a student information database system.Perform software and hardware updates, fixes, and troubleshooting.Provide first line support to office and remote staff to support their computing environment.Assist Program director to operate the In-school program and manage a case load of 200 participants ages 14-21. Create a bridge of communication with local High Schools to promote the programSupervise six other staff members, interns and volunteers. Manage a case load of 900+ of In-School Youth and Summer youth participant's timesheets. Show less

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  Intect Networks

  Jun 2005 - Nov 2008

  Sales Manager

  Consistently achieve daily sales goals.Maintain a pleasant and courteous manner while assisting customer in a busy day to day environment. Supervise daily sales activities and production.Coordinate and in charge of weekly join telemarketing activities with associates.

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  JPMorgan Chase & Co.

  Nov 2008 - Nov 2012

  Personal Banker

  Responsible in acquiring, retaining and expanding relationships with existing and new consumers.Increased cross sell of convenience products such as credit cards, online banking and debit cards.Refer to business partners' merchant services, payroll services and other business products.Partnered with sales specialist and branch managers to execute daily activities that lead to successful sales campaigns and new account acquisition, such as working the bank lobby, the teller's line, executing daily calling blocks and effectively business site visits.Managed the consumer book of business in order to satisfy client needs and increase profitability.Provide courteous, friendly and efficient customer service by responding to customer inquiries and issues promptly. Show less

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  Wells Fargo

  Nov 2012 - Jan 2014

  Licensed Personal Banker
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  Santander Bank, N.A.

  Jan 2014 - May 2014

  PBR
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  Mastery Charter Schools

  May 2016 - Aug 2019

  Technology Associate

  Responsible for maintaining technology and supporting clients at Mastery Charter Schools campuses. Duties and Responsibilities:Provide internal technology support for an organization of 1400+ users.Support systems including Windows PCs, chromebooks, mobile phones, VOIP phones, and a collection of academic and administrative applications.Perform routine preventative maintenance steps to ensure technology readiness.Follow inventory procedures for deploying, tracking, and collecting hardware to and from users. Perform periodic inventory audits.Support new technology rollouts and support. This includes refreshing hardware and ensuring campus technology readiness.Other duties as assigned. Show less

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  ASPIRA, Inc. of Pennsylvania

  Aug 2019 - now

  Network monitoring and security implementation.Windows server deployment and maintenance.Direct team on day to day support.Prepare plans layout for year round projects.Upgrade current technology to newer to increase organization performance and security.Manage google console.Oversee the operation, maintenence and monitoring of meraki dashboard.Implement go guardian technology system for the students and teachers.Creating, updating and securing virtual machines on vmware and proxmox.Deployment of voip phones.Web server maintenace, back up and security.Preparing action plans for team members. Show less

  • Information Technology Manager

    Jul 2022 - now

  • Information Technology Support Specialist

    Aug 2019 - Jul 2022