Danish Chagani

Experience

• 

  Bell

  Sept 2003 - now

  As a Technology Specialist I am the designated Security Prime for Bell Wireless Charging. This position involves managing and overseeing the overall security program within the Wireless Network Charging team at Bell. The role also includes administration of resource quotas for OpenShift environments across Canada.Responsibilities:• Overseeing vulnerability management, ensuring that vulnerabilities are patched within predetermined SLA’s• Implementing security controls across all assets• Implemented Bell’s Secure Software Development Lifecycle program under the Network business unit• Prepare Security reports for executive consumption• Ensure assets are outfitted with Endpoint Detection and Response• Outfit assets with log ingestion software for security monitoring• Ensuring all crown jewel systems adhere to SLA’s across all controls• Working with cross functional teams and asset owners on security control implementations and vulnerability management• Managing external vendors to ensure security compliancy and patching• Prioritize program deliverables based on organizational objectives• Build reporting on security program progress presenting to executive level management• Respond and manage all security related incidents• Working with developers to size Openshift Namespaces and Pods• Work on troubleshooting OpenShift resourcing issues• Forecast future resource requirements Show less • Performed requirements gathering with Marketing and Business Teams for new business initiatives and translated them into solution prototypes, working with cross functional teams to deliver initiatives. Led the resolution of service-impacting outages across Bell Mobility’s Network Charging infrastructure.• Conducted architectural system evaluation, analysed technology environment, technical and business requirements to define processes and procedures required to ensure solution delivery. Outcomes and results included the following:o Successfully delivered new rate plan initiatives at a 98% success rateo Delivered Lucky Mobile prepaid brand, now servicing 450,000 subscribers and accounting for $235M in annual revenueo Reduced delivery time of new Bell Mobility product offerings by 60% o Reduced system wide callouts by updating alarm definitions and handling procedures• Developed revamped incident management model, effectively lowering the Mean Time To Repair (MTTR) for impacting outages• Led outage resolution efforts, built outage post-mortems with recommended steps to avoid recurrences (STARs), and presented outage reports and summaries to senior and executive level management. Worked with vendor to review outages, scorecards and post-mortems.• Troubleshot and identified process improvement initiatives and opportunities to optimize and improve efficiency, reducing the deployment time for new product offers and initiatives by 60%• Supported mission critical systems servicing nationwide Prepaid Platforms, identifying automation opportunities Show less • Designed and built an automated Android Testing platform for use within the Bell Mobility Charging team. Built testing platform from ground up using AngularJS, Spring Framework, Java, Jenkins, Elastic Search and MongoDB and successfully handed off.• Front and back-end development using Java, Javascript, AngularJS, Jenkins and restful web services. Completed and managed in-house development for all automation platform testing and validation to specifications.• Developed handset coding using Android Development Bridge (ADB) methodologies according to requirements• Supported, taught and coached end users on developed platform operations and functions to maximize productivity Show less • Led several high availability system migrations, ensuring SLAs for production platforms were maintained or exceeded. Created MOPs for critical system deployments and limited annual major outages to one (1) per platform managed, with a combined revenue loss of less than $136K.• Provided maintenance and support for: real time data charging platform for data services and programs; wireless network elements to manage authorization, authentication, and accounting; and data pricing frameworks, online charging systems and deep packet inspections systems. Closed 98% of system tickets within 24 hours and delivered network changes at > 98% success rate.• Implemented service model including Daily Checks, ongoing system monitoring, daily reports, and support model. Defined and implemented efficient event management processes and automation.• Provided forefront support for all major incidents, maintaining, and ensuring timely system recovery initiatives• Documented mission critical services layouts to improve and advance system functionality and operations. Created test plans for functional and regression validations, documented system recovery and maintenance procedures. Documented post-mortem for outages and steps to avoid recurrences.• Supported and provided assistance with QA on mission critical releases including high priority trouble tickets. Troubleshot PDNS, HA, SGSN, GGSN and PXG network elements to ensure alignment on critical elements. Show less • Provided support for all major incidents ensuring timely system recovery initiatives, leading the charge to define and recommend improvements with a view to providing autonomous, streamlined environments, and working in collaboration with developers to resolve deficiencies. • Provided forefront support for all major incidents, maintaining, and ensuring timely system recovery initiatives. Reviewed and documented all incidents, providing steps to reduce likelihood of reoccurrences and ongoing incidents. • Documented mission critical services layouts to improve and advance system functionality and operations, providing technical solutions and options to optimize systems based upon business initiatives and identified issues. Performed system and database backups for mission critical servers and applications including daily health checks. • Supported and provided vendor assistance with QA on mission critical releases including high priority trouble tickets. Delivered effective and advanced on-call status, supporting 24/7 mission critical servers and applications.• Provided support and administration of various server-side applications according to service agreements. Troubleshot, maintained, and managed 200+ Sun Solaris/Linux/HP UX based servers to achieve goals. Designed, deployed and configured new hardware and applications in voicemail platforms and server clusters. Show less • Provided internal Bell ExpressVu network and desktop troubleshooting and support and system administration services. Performed daily network and desktop troubleshooting and resolution to maintain operations, and provided support for Avaya predictive dialer and installed, deployed and administered Redhat Linux servers.• Provided support and advanced application development for Call Centre Fraud Team to ensure reliable and efficient access• Installed, deployed and administered Redhat Linux Servers with Samba functionality between Windows and Linux systems• Maintained reliable and advanced system administration for Microsoft Windows 2000 Servers as required Show less

  • Technology Specialist | Cyber Security

    Feb 2022 - now

  • Network Specialist - Solution Architect & Incident Management

    Aug 2017 - Feb 2022

  • Developer

    Jul 2016 - Jul 2017

  • Network Specialist - Wireless Charging Operations

    Oct 2012 - Jun 2016

  • Senior Network Technician - Prepaid Operations

    May 2005 - Sept 2012

  • Application Support Coordinator/Server Administrator

    Sept 2003 - Apr 2005