Javier Ayala

Experience

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  Laboratorio Behrens

  Jan 2007 - Aug 2012

  Project Assistant

  •Led comprehensive validation of incoming and outgoing materials in the system, ensuring regulatory compliance in the pharmaceutical industry.• Conducted detailed analyses of material movements in the system, applying quality control practices and ensuring data integrity.• Developed effective strategies for selling products and services through calls and emails, maintaining the professional and ethical communication required in the pharmaceutical industry.• Provided detailed information about products and services, facilitating informed decision-making for customers in the pharmaceutical industry context.• Offered comprehensive support to sales leaders, ensuring effective alignment between business strategies and project needs in the pharmaceutical sector.• Effectively addressed customer problem resolution, ensuring customer satisfaction and compliance with pharmaceutical industry quality standards.• Provide information about the product or service supporting customers make a decision• Support sales leads• Customer troubleshooting Show less

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  Picaderos Restaurant

  Jan 2014 - Nov 2014

  Assistant Chef & Transition Management

  • Responsible for maintaining the stock levels required, working with deadlines and targets• Responsible for the maintenance of the equipment in the kitchen• Coaching and mentoring new members

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  Join Londis

  Dec 2014 - Aug 2015

  Deli Supervisor Londis

  Food Service Leadership:•Lead, motivate, and develop employees in food handling service.•Ensure high standards of presentation, focusing on a fresh look and customer appeal.•Drive sales opportunities and build customer service across all service areas.Operational Excellence:•Manage purchase supplier relationships and minimize waste and shrink.•Implement deli refurbishment plans and contribute to fresh food innovation.•Coach new employees, address customer queries in line with store policies, and embrace new development initiatives. Show less

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  Cognizant

  Sept 2015 - Mar 2019

  • Assists Team Lead with daily tasks and supports new hires.• Monitors and audits team performance, leading meetings with TL support.• Provides shadowing, mentoring, and conducts quality checks. • Evaluates data accuracy, providing feedback for process and project improvement.• Conducts outbound calls for information retrieval and verification.• Ensures high customer satisfaction and reinforces Google's professional image.• Manages multiple projects simultaneously as part of a large project team.

  • Team Lead Back Up and Coach Mentor @ Google Maps

    Aug 2017 - Mar 2019

  • Senior Process Executive @ Google maps

    Sept 2015 - Aug 2017
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  Covalen

  Apr 2019 - Sept 2020

  • Supports Team Lead in managing attendance, targets, and schedules.• Collaborates with cross-functional partners for effective task allocation.• Oversees and manages team performance, ensuring deadlines are met.• Conducts Huddles team meetings and fosters effective communication. • Utilizes market-specific knowledge for scalable community support solutions.• Leads end-to-end operational improvement initiatives, exceeding KPI targets.• Collaborates with vendors to improve processes and tools.• Serves as the Subject Matter Expert for com

  • Team Lead Back Up @ Facebook

    Dec 2019 - Sept 2020

  • Community Operations Analyst @ Facebook

    Apr 2019 - Sept 2020
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  TikTok

  Sept 2020 - Nov 2023

  TikTok Quality Analyst - Trust & Safety Specialist

  • Conducts comprehensive quality assessments for content in European markets.• Acts as a liaison for consistent quality measurements with content quality center team.• Leads coaching sessions for Content Moderation teams across Europe.• Enhances moderation policies and community safety continuously.

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  ResultsCX

  Apr 2024 - now

  B2B EMEA Sales Development Representative

  • Diligently performed telesales duties and tasks in accordance with provided training.• Maintained flexibility to undertake additional duties as assigned by immediate Supervisor/Manager.• Achieved and surpassed all Key Performance Indicators (KPIs), objectives, and sales targets.• Ensured prompt and full communication with immediate Supervisor regarding duty discharge.• Complied with all lawful resolutions, regulations, and directions provided by immediate Supervisor.• Logged attendance times accurately and efficiently.• Carried out duties outlined in the Appendix with attention to detail and professionalism. Show less