Shane Olsen

Experience

• 

  Lone Star Texas Grill

  Jan 2012 - May 2019

  • Front Of House Manager

    Apr 2016 - May 2019

  • Server/Bartender

    Sept 2012 - May 2019

  • Busser

    Jan 2012 - Sept 2012
• 

  Aulde Dubliner & Pour House

  May 2019 - Dec 2021

  • General Manager

    Aug 2021 - Dec 2021

  • Assistant General Manager

    May 2019 - Aug 2021
• 

  Heart & Crown - Preston Street

  Dec 2021 - Jul 2022

  General Manager
• 

  Heart & Crown - Byward

  Jul 2022 - Jul 2024

  General Manager

  - Oversaw the daily operations of 5 Irish pubs under one roof, locally known as Ottawa's Irish Village, including restaurant, bar and late-night service, event and entertainment bookings, maintenance, security and cleaning.- Led comprehensive staff training, recruitment, and personnel management, including 7 managers and over 80 staff.- Ensured optimal team performance by creating a positive and collaborative environment, advocating for business decisions that enhanced staff efficiency and satisfaction, and stepping in to provide on-the-ground work when needed (e.g., bussing, serving, kitchen expo, line support).- Managed ordering and inventory control to maintain operational efficiency and enhance profitability.- Prioritized consistent guest satisfaction by creating a warm and welcoming atmosphere, ensuring smooth operations during peak hours, and ensuring staff adhere to safety and hygiene protocols. Show less

• 

  Kal Tire

  Aug 2024 - now

  Store Manager