Thomas Mears

Experience

• 

  Unit IT

  Mar 2015 - Sept 2015

  IT Engineer
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  Allied Worldwide

  Nov 2015 - Mar 2017

  IT Support Engineer

  Contractor for Burberry & Colt filling positions where needed to support clients.

• 

  Colt Technology Services

  Nov 2015 - Mar 2016

  IT Support Engineer

  Active directory, VMware, VCPolycom

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  Burberry

  Dec 2016 - May 2021

  IT Specialist

  ▪Service Management ▪Speaking with Stores, offices and warehouses to understand how IT can assist them further and relaying that information to the approriate teams▪ Remote Health checks of Burberry stores▪Ensuring that ways to improve IT Service or specific store related 'problems' are fed back to the right teams.▪Managing resolution of all issues which are not in scope of the service desk and supporting functions▪Managing Regional Service Ticket Queues and ensuring tickets are placed in the correct queues▪Event support▪Ensure any urgent or important issues are escalated within the Service desk framework▪Project Management▪Manage IT solutions or Infrastructure Projects which are impacting within your region. Updating the EMEIA IT Programme Manager(s) as required▪Ensure the quality of project delivery for all projects in your region is maintained, rejecting any projects which are not delivered to a high standard.▪Raise change requests with any relevant technical team, for changes requested by the business. Unless a firm local requirement, these should also be socialised with your peers, to help establish the business case across EMEIA▪Manage Network Tranformation Project remediation▪Partnering▪Build great relationships with your business partners (Store Managers and staff)▪Build great relationships with your local IT vendors and IT partners Show less

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  Sainsbury's Bank

  May 2021 - May 2022

  • Incident & Problem analyst

    Sept 2021 - May 2022

  • Service Delivery Analyst

    May 2021 - Nov 2021
• 

  BJSS

  May 2022 - now

  Release Manager/Service Process analyst