Matt Gump

Experience

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  US Army

  Nov 2001 - Oct 2014

  Directed and lead an Army Recruiting Station in an area covering 8200 square miles with a population of 161,000;supervises four soldiers and is responsible for their professional development, morale, health, and welfare; accounted for and trained future soldiers awaiting entry onto active duty; maintained relationships with eight high schools, one college, and influencers in the local community; implemented and maintained a recruiting station management system to include planning and execution of lead generation activities; maintained control and accountability of equipment valued at $150,000; responsible for meeting individual and team recruiting objectives. Show less Responsible for the accomplishment of Department of the Army assigned quantitative enlistment objectives; conducts daily telephonic and area prospecting to include face-to-face interviews; tasked with meeting daily, weekly, and monthly prospecting requirements; responsible for establishing and maintaining close coordination with 3 high schools, 1 college, and community officials to implement and conduct a variety of Army recruiting and awareness programs; responsible for $100,000 worth of equipment. Show less

  • Operations Manager

    Apr 2013 - Oct 2014

  • Platoon Sergeant

    Apr 2012 - Apr 2013

  • Station Commander

    Aug 2008 - Apr 2012

  • Recruiter

    Aug 2005 - Aug 2008

  • Military Police

    Nov 2001 - Aug 2005
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  Stephen C. Foy, Inc.

  Jan 2014 - Apr 2014

  Insurance Broker

  Provided service to clients' changing insurance needs by selling life, health, Accident, and disability insurance. Developed base for long-term sources of clients by using referrals, occupational, and special-interest groups to compile lists of prospects. Approached potential clients by utilizing mailings and phone solicitation; making presentations to groups at company-sponsored gatherings; speaking publicly to community groups on the subject of financial well-being. Determined clients' particular needs and financial situations by scheduling fact-finding appointments; determining extent of present coverage and investments; ascertaining long-term goals. Developed a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation. Obtained underwriting approval by completing application for coverage. Completed coverage by delivering policy; planning future follow-up visits and evaluations of needs. Provided continuing service processing claims, processing changes in beneficiary, and policy loan applications. Provided death benefits by delivering policy proceeds; reassessing client needs. Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Enhanced insurance agency reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Show less

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  City of Watertown

  Oct 2014 - Sept 2016

  Water Treatment Plant Operator

  Responsible during a shift for the efficient operation and maintenance of a 15,000,000 gallon a day water treatment plant; starts and stops pumps, motors, air compressors, and related machinery and equipment in the performance of the operation of the plant; makes repairs to machinery and equipment; records readings from meters and gauges; treats and disposes of sludge; adds chlorine and other chemicals to water; takes samples and analyses water; performs necessary sampling and testing for permit requirements and control of plant operations and makes process adjustments as necessary; maintains a log of plant operations and related records; performs custodial duties in connection with maintenance of the treatment plant and buildings and grounds. Operates weather equipment to measuer daily temperatures, rain fall, and snow fall for the National Weather Service in Buffalo. Reports daily weather readings to the Watertown Times. Operates snowplow and truck to remove ice and snow from roads and assigned areas; shovel snow, mowing, grounds maintenance and other duties as assigned; performs routine equipment maintenance/repair tasks such as changing vehicle fluids, fueling, greasing, painting; inspects equipment on regularly scheduled basis; complies with safety precautions; follows all safety rules, policies, and regulations. Operates power-driven dredge to excavate and maintain treatment plant water basin; directs workers engaged in placing shore anchors and cables, laying additional lengths of pipes from dredge to shore, and in pumping water to sludge pit; moves levers to place dredge in position for excavation, engage hydraulic pump, raise and lower suction boom, and control rotation of cutterhead; lowers anchor pole to verify depth of excavation, using winch, or scans depth gauge to determine depth of excavation; starts power winch that draws in or lets out cable to change position of dredge, or pulls in and lets out cable manually. Show less

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  Jefferson County Department of Social Services

  Sept 2016 - Sept 2018

  Child Protective Services Caseworker

  Responsible for accessing, identifying and documenting abuse and neglect cases and finding the appropriate services to enhance child welfare. Identify immediate threats made to a child and provide arrangements that comply with state and federal laws and agency procedures. Respond to complaints from law enforcement agencies, schools, day care centers and others. Work with parents and other social service agencies to correct problems and keep children safe. Provide counseling and support services to children and parents, referring children and families to other services, and placing children in foster care if necessary. Communicates effectively with children, parents, teachers and others. Show less

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  US Army

  Jan 2017 - Jan 2018

  Warrior Transition Battalion Platoon Sergeant

  The Platoon Sergeant serves as the first line supervisor to the Soldier and the link to Command. The Platoon Sergeant is responsible for facilitating the resolution of administrative issues and helps guide the Soldier through the Warrior Transition Unit (WTU) process, while enforcing military standards. Specific responsibilities include:Tracking the completion of the Soldiers’ transition goals established during the Comprehensive Transition Plan (CTP) Scrimmage. Daily, weekly, monthly and quarterly CTP progress counseling with their Soldiers to determine status of transition progress. Tracking a Soldier’s accountability by using standard reporting requirements (automated CTP (aCTP) dashboard, manual CTP data calls, Medical Operational Data System (MODS), etc). De-conflicting Soldier’s appointments schedule and ensuring he/she has the information needed to succeed in his/her individual CTP. Ensuring that the Soldier completes no less than five hours of adaptive reconditioning activities per week. Ensuring Soldiers enrolled in vocational rehabilitation programs are at their assigned place of duty for the week and contacting each work site supervisor monthly to assess the Soldier’s work performance and participation. Escorting each new WTU Soldier and his/her Family to the Soldier and Family Assistance Center (SFAC) within the first 30 days of arrival at a WTU. Counseling Soldiers on their performance, reviewing the aCTP Self-Assessment, and discussing Community Care Unit (CCU) eligibility (if appropriate). Show less

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  New York State Division of Veterans'​ Services

  Sept 2018 - Oct 2022

  Veterans Benefits Advisor

  Assist, advise and advocate for veterans and members of the armed services and their families and survivors on concerns relating to their rights and benefits, including matters pertaining to educational training, military law, employment and reemployment, health, medical and rehabilitation services and facilities, and the provisions of laws relating to veterans’ rights and privileges. Prepare and process claims. Maintain liaison with public and private agencies which provide benefits for veterans. Make personal appearances before local veterans and civic organizations. Manage a local Division of Veterans’ Affairs Office, and perform other duties as directed. Show less

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  U.S. Department of Veterans Affairs

  Oct 2022 - Sept 2023

  Veterans Service Representative

  Review and analyze complex medical information (i.e., diagnostic tests, office notes, operative reports, etc.) to determine service connection and disability entitlement.Attends a comprehensive training program to learn medical terminology, VA regulations, how to critically analyze evidence, and apply the VA schedule of disabilities to render decisions on claims.Assures proper application federal laws and regulations and other applicable instructions, and he or she is fully accountable for proper analysis, appropriate development, and final rating determinations.Analyzes claims to determine if diseases and/or injuries were incurred or aggravated by military service for purposes of compensation, treatment, or hospitalization.Determines service-connection, percentage of disability, permanent and total disability, and entitlement to compensation, pension, burial, dependency indemnity compensation, special monthly compensation and vocational training, medical and dental treatment, automobiles, or other conveyances, insurance, specially adapted housing, dependent education allowances, and other ancillary benefits.Communicates and interacts with Veterans and their representatives/advocates to facilitate timely, proper decisions. As dictated by the circumstances of each case, the RVSR may conduct interviews or hearings in person or by telephone with Veterans, eligible individuals, representatives, and advocates to obtain or clarify information.Participates in meetings, assists with training, and is expected to lend his/her expertise in developing VSRs' skills as they relate to evidence gathering for rating decisions.Works independently as the decision maker on claims following training and a period of mentoring and working reviews to assess comprehension. A mentor will provide feedback on the quality of the RVSRs decisions.Demonstrates excellent oral and written communication with internal and external stakeholders. Show less

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  GUMPS VA COMPENSATION SERVICES

  Sept 2023 - Oct 2024

  Case Manager

  Assist, advise and advocate for veterans and members of the armed services and their families and survivors on concerns relating to their rights and benefits, including matters pertaining to educational training, military law, employment and reemployment, health, medical and rehabilitation services and facilities, and the provisions of laws relating to veterans’ rights and privileges. Prepare and process claims. Maintain liaison with public and private agencies which provide benefits for veterans. Make personal appearances before local veterans and civic organizations. Show less

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  Bravo Claims Solutions

  Oct 2024 - now

  Accredited VA Claims Agent

  Assist, advise and advocate for veterans and members of the armed services and their families and survivors on concerns relating to their rights and benefits, including matters pertaining to educational training, military law, employment and reemployment, health, medical and rehabilitation services and facilities, and the provisions of laws relating to veterans’ rights and privileges. Prepare and process claims. Maintain liaison with public and private agencies which provide benefits for veterans. Show less