Lenard Taylor

Experience

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  Boys & Girls Clubs of America

  Jun 2006 - Apr 2015

  Program Instructor

  • Plans, organizes, promotes and implements a diversified program in two or more of BGCMA’s core program areas

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  Loews Hotels

  Oct 2014 - Jun 2016

  Security Officer

  • Promotes and applies teamwork skills at all times• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance• Is polite, friendly, and helpful to guests, management and fellow employees

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  Calavan CDJR

  Feb 2017 - Dec 2021

  Automotive Service Advisor

  • Managing a high-volume workload within a Customer Service focused environment.• Maintains Customer Satisfaction scores at or above company standards• Greets customer and determines make, type, and quality of vehicle desired

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  E*TRADE

  Dec 2021 - Dec 2022

  Customer Service Representative

  As a Senior Specialist in Participant Services at E*TRADE, my role is centered on delivering expert support to clients managing retirement accounts and investments. I provide guidance on retirement planning, manage accounts with precision, and ensure compliance. My commitment lies in empowering clients with financial knowledge and delivering exceptional service to help them achieve their financial goals.

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  BMW of Alexandria

  Jan 2023 - May 2023

  Automotive Service Advisor

  As a BMW Service Advisor, my primary responsibility is to ensure an exceptional experience for our BMW owners. I assess vehicle conditions, offer precise service recommendations in line with BMW's exacting standards, and streamline appointment scheduling for efficient service.Leveraging my deep understanding of BMW's complex engineering and advanced technologies, I communicate technical details clearly and understandably to our customers. I also conduct post-service inspections to uphold BMW's high-quality benchmarks.Professionally handling customer concerns and disputes is a key aspect of my role, aiming for swift resolution while upholding BMW's reputation for excellence. I excel in identifying opportunities for upselling premium services, genuine BMW parts, and performance accessories, consistently exceeding sales targets.Meticulous record-keeping of customer interactions, service recommendations, and financial transactions is a standard practice, aligning with BMW's rigorous administrative standards. Ongoing training and professional development are crucial to staying up-to-date with BMW's cutting-edge technologies and service innovations.Collaboration plays a pivotal role as I work closely with BMW-certified technicians, parts specialists, and team members to ensure the seamless delivery of BMW's renowned service experience. I adhere to federal, state, and BMW corporate regulations and safety protocols to prioritize the safety and satisfaction of our valued BMW clientele. Show less

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  CarMax

  Jun 2023 - Feb 2024

  Service Consultant

  As a CarMax Service Consultant, my role is crucial in providing top-notch customer service to individuals visiting CarMax. I assess vehicle conditions, offer expert service recommendations, schedule appointments, and ensure the quality of work conducted by our skilled service technicians. I also serve as a trusted resource for customers, offering guidance on maintenance, parts, and accessories, all while prioritizing their satisfaction. My goal is to make every car ownership experience at CarMax smooth and enjoyable. Show less

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  Grainger

  Dec 2023 - Jun 2024

  Inside Sales Manager

  • Responsible for working as a liaison between outside sales representative and key/platinum customer accounts for a multi-billion international company.• Promoted within the year from credit/returns to inside sales based on outstanding performance and accomplishments.• Assisted in preparing and presenting quotes, presentations and other bid specifications for customers.• Maintained and enhanced customer and vendor relations while responding to all customer inquiries in a timely manner.• Managed the accounts with sales volume in the millions with a 99.8% accuracy rate.• Created strategies to grow customer base which resulted in a 10-20% increase in monthly sales.• Successfully managed a high-volume workload within a deadline driven environment.• Assisted purchasing with stock orders, including specials, direct orders, and inventory strategy while managing a large amount of customer-specific inventory. Show less

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  Lowe's Companies, Inc.

  Jul 2024 - Jan 2025

  Stocker/Receiver

  • Delivered exceptional customer service by promptly assisting customers and associates with their needs while maintaining a professional and friendly demeanor.• Ensured accurate receipt, stocking, and replenishment of merchandise, contributing to a well-organized and fully stocked sales floor.• Safely unloaded and moved merchandise from incoming freight to sales areas, following proper lifting guidelines to maintain a safe work environment.• Managed backroom organization, handled hazardous materials, replaced damaged shelving, and ensured all equipment was properly charged for operational efficiency.• Prepared merchandise and top stock to optimize store layout and drive sales success, demonstrating strong physical stamina and attention to detail during shifts. Show less