Jennifer Tozer, NCPT

Experience

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  Jack in the Box

  Apr 2003 - Aug 2004

  Cashier & Cook

  Cash handling, demonstrating excellent customer services, prepared meals to menu specification, conducted facility maintenance.

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  Walmart

  Aug 2004 - Sept 2004

  Cashier & Stocker

  Worked assigned area alone, demonstrating responsibility. Helped customers with courtesy, patience, and a smile. Operated cash register, received and dispensed correct change. Operated floor jacks, stocked shelves, and conducted facility maintenance.

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  Overlook Restaurant

  Feb 2005 - Jun 2005

  Waitress

  Greeted customers, developed rapport; accepted, processed, and delivered orders. Performed all aspects of food preparation, delivery, and conducted facility maintenance. Prepared salad buffet, rolled silverware.

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  Etech Texas

  Mar 2007 - Nov 2007

  Customer Service Representative/Telecommunications

  Expert in collaborating with customers to identify requirements, developed rapport, and presenting solutions with a compelling ROI. Using imagination and critical thinking to come up with mini ads for 1800-yellowpages customers.

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  Pizza Hut

  Dec 2007 - Feb 2008

  Delivery Driver

  Delivery of products to various locations, cash handling, washed dishes, conducted facility maintenance, prepared pizzas to order, stocked store items.

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  Etech Texas

  Sept 2008 - Mar 2009

  Customer Service Representative/Telecommunications

  Expert in collaborating with customers to identify requirements, developed rapport, and presenting solutions with a compelling ROI. Worked multiple campaigns, sold AT&T products and services, charity work for Boy & Girls Club, sold Verizon products and services via Verizon Click 2 Chat.

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  H&R Block

  Jan 2009 - Apr 2009

  Tax Professional

  Responsible for preparing, consulting and assisting tax returns for clients. Answering questions of tax procedures, rules and regulations.

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  DeVry University

  Jun 2009 - Mar 2013

  Student

  A disciplined online student who studied Health Information Technology.

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  Manpower Professional

  Mar 2010 - May 2011

  Temp to hire

  Commercial Bank of Texas- Folding Bank Statements-11/10 to 5/11East Texas Lee Container- Assembly line- 10/10 to 10/10Denny Oil Company- Front Desk Secretary- 1/11 to 2/11Blacklock's West Loop U-Lock- Office Assistant- 2/11 to 4/11

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  H&R Block

  Jan 2013 - Apr 2013

  Accountant/Client Service Professional

  Responsible for calls inbound and outbound, welcoming, identifying, and addressing client’s needs. Scheduled and confirmed appointments, checked in and effectively managed client flow in the office. Routinely balances the cash register for all provided tax services. Provided clients with completed tax returns and checks. Prepared, consulted and assisted with tax returns for clients. Answering client questions about tax procedures, rules, and regulations.

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  Lowe's Companies, Inc.

  Feb 2016 - Dec 2016

  Head Cashier

  Created and maintained a positive work environment for all cashiers. Communicated with customers and addressed any problems that may have arisen. Served as the primary point of contact for customer service associates. Operated registers and performed general checkout functions. Generated reliable and accurate till reports from every register. Resolved cash tills when closing, ensuring the money matches the report and is stored safely. Assisted cashiers with requests such as price checks. Maintained a clean working environment by wiping down registers during downtime. Show less

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  The Daily Sentinel

  Jan 2017 - May 2018

  Lifestyle Editor

  Prepared, rewrote and edited lifestyle content to improve readability. Planned the content of publications according to the publication’s style, editorial policy, and publishing requirements. Reviewed and approved proofs submitted by contributing writers to publication production. Overseen publication production, including artwork, layout, computer typesetting, and printing, ensuring adherence to deadlines and budget requirements.

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  Wesco

  Jun 2018 - now

  Accounting/Analyst/Administrative Assistant/Coordinator/International Shipper

  Communicate payment rules and processes to staff, vendors, and conduct training. Oversee a range of accounting duties. Examines for correctness, completeness, and compliance. Researches and responds to vendor and contractor queries. Processed financial documents including contracts, expense reports, and invoices. Created and maintained spreadsheets for administrative and logistical reports. Created inventory reports that detail inventory counts, discrepancies, and other statistical information through the WESNET system. Verified and kept track of inbound shipments and coordinating outbound shipments, as well as documented any damaged or suspicious materials. Producing, updating, disposing of, and/or evaluating work instructions using QuickBase and Oracle. Show less