Robert Krolik

Experience

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  Cellular Plus Paging

  Mar 1998 - Jul 2003

  Inventory Manager/ Satellite Installer
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  Verizon

  Jul 2003 - Mar 2023

  Performance Management: Develop, implement and monitor sales and incentive programs to drive retailer growth to meet or exceed Key Performance Indicators and quotas.Distribution Growth: Prospected new agent locations and setup meetings with existing agent leadership to create door growth plans. Assisted new agents with procedural set up while maintaining brand standards. Identified gaps in territory using market analytics and competitive market share. Training: Ensure all agents are properly trained to sale and represent the Verizon brand. Led and developed classroom trainings, virtual trainings, and weekly conference calls to ensure our product portfolio and brand was properly represented in the market place. Merchandizing and Compliance: Managed and audited locations to ensure locations were in compliance with Verizon’s merchandizing and brand guidelines. Customer Experience and Retention: Trained, coached, and managed customer experience goals. Followed up and resolved all customer escalations while providing coaching and feedback to agent leadership.• 2019 West Area Promotions Lead• 2018 Winners Circle Winner• 2016 Rockstar Award Winner• 2015 Indirect Counsel Participant • 2014 Highest YOY IAM Northern California Show less Performance Management: Responsible for driving team to achieve all KPI’s in the store. Responsible for financial, budget and sales reporting. Maintains knowledge of company and market promotional elements. Develop, assign and monitor sales goals for retail personnel and provide ongoing training to ensure all employees informed of new products and able to obtain sales goals Staffing/Employee Relations: Develop, train and coach sales team to produce high performance results. Assisted in hiring, promotions and disciplinary actions. Assess individuals and team performance and initiate action plans to close gaps and ensure goals are metCustomer Retention: Trained, coached, and managed customer experience goals. Followed up and resolved all customer escalations while providing coaching and feedback to reps and senior management Asset Management: Manage retail inventory in compliance with company standards to include budgeting, forecasting, managing appropriate inventory levels in store to ensure customer needs were met. Market & Industry Knowledge: Remain current on all wireless products and services. Identified competitive and market changes and developed plans of action to combat them Show less

  • Indirect Account Manager

    Jul 2007 - Mar 2023

  • Assistant Retail Manager

    Jul 2003 - Jul 2007
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  Verizon Business

  Mar 2023 - now

  Account Manager-Business Channel Management