Jessica Willow R.S.W.

Experience

• 

  Salvation Army’s Honeychurch Family Life Resource Center

  Jan 2010 - Apr 2010

  Co-Op Student

  •Worked within a residential setting assisting the housing coordinator with their duties and responsibilities •Worked with clients and assessed their housing needs•Answered crisis calls from abused women•Assisting women with other various needs

• 

  Hope Place Women’s Treatment Center

  Sept 2010 - Apr 2011

  Co-Op Student

  •Worked in the residential setting partaking in and leading groups•Supervised clients and attended to their needs•Worked with intake worker helping clients through the process of being accepted into Hope Place•Connected with other agencies such as Children’s Aid Society and Ontario Works

• 

  Hope Place Women's Treatment Center

  Apr 2011 - Nov 2012

  Addictions Counselor/Relief Personal Support Worker

  •Worked in a 24 hour residential setting supervising, caring for and providing therapeutic support to female alcoholics and addicts •Responsible for leading, supervising and partaking in various therapeutic groups to facilitate learning and healing•Responsible for attending to client needs including meals and medication distribution•Connected with other agencies such as Children’s Aid Society and Ontario Works to maintain a client’s support system upon graduation•Created long-term treatment plans to continue client care and support for clients who graduated from the program•Responsible for completing client notes and maintaining client records•Used Empowerment, Client Centered, Solution Focused and 12 Step-Model approaches and models during one to one counselling and therapeutic groups عرض أقل

• 

  Self Help Alliance Guelph

  Sept 2011 - Apr 2012

  Co-Op Student

  •Co-facilitated and facilitated groups of up to 15 adults •Provided peer support•Researched and wrote workbooks about personal responsibility and self-esteem•Provided site coverage for the administrative staff

• 

  Business Education College

  Jul 2012 - Nov 2012

  Employment Counsellor for Individuals with Disabilities

  •Assisted clients on Ontario Disability Support Program and Workers Safety and Insurance Board obtain gainful employment •Worked with clients to create or edit resumes and cover letters and conducted mock interviews to enhance client’s hiring potential •First point of contact with employers through phone, e-mail and face to face interaction in order to establish a constructive working relationship •Provided general employment support and guidance to increase a client’s hiring potential•Maintained close working relationships with employers to ensure positive outcome for all parties involved عرض أقل

• 

  Jessica Willow

  Feb 2014 - Jan 2020

  Employment Consultant

  •Created professional resumes that appropriately highlighted an individual’s skills and qualifications •Wrote cover letters that showcased an individual strengths and skills in order to allow them to look more appealing to employers •Responsible for all marketing, advertising, and basic accounting tasks•Provided coaching and guidance on job search strategies to maximize the amount of resumes send to appropriate positions•Conducted mock interviews to increases an individual’s likelihood of having a positive and successful interview•Supported individuals with their employment search عرض أقل

• 

  Business Education College

  Jul 2015 - Dec 2015

  Employment Counsellor for Individuals with Disabilities

  •Assisted clients on Ontario Disability Support Program obtain gainful employment •Provided general employment support and guidance to aid clients in obtaining and maintaining employment•Responsible for first point of contact with employers through phone, e-mail and face to face interaction in order to establish a constructive working relationships•Maintained close working relationships with employers to ensure positive outcome for all parties involved•Responsible for marketing for BEC and contacting appropriate employers and community agencies to form lasting partnerships عرض أقل

• 

  John Howard Society, Peel-Halton-Dufferin

  Oct 2016 - Nov 2019

  •Provided one on one support to individuals who had a mental health or physical health issue and faced homelessness•Worked with identified community partners in the implementation of plans of care•Responsible for referring clients to appropriate community partners, agencies and programs•Assisted with the identification of gapes in services and seeks agencies to meet these gaps•Supported and suggested changes to the PATCH project based upon self observations•Actively participated in cross agency conferencing as needed to solve complex problems •Maintained appropriate documentation according to relevant legislation•Tracked and documented all required client data•Responsible for receiving, triaging and distributing incoming referrals عرض أقل •Assisted clients in creating professional resumes and cover letters while also educating clients how to create these documents •Completed intakes and assessments to determine the services and community organizations that will serve the client best •Supported clients with their job search, interview skills, soft skills, hard skills and employability skills•Responsible for assisting clients in obtaining and maintaining employment through job retention •Coordinated with multiple departments to provide clients with the services they require to lead successful and fulfilling lives•Participated in monthly team meetings in order to review caseload, discuss monthly targets and brainstorm عرض أقل

  • PATCH Case Manager

    Jan 2019 - Nov 2019

  • Client Support Worker

    Oct 2016 - Jan 2019
• 

  Canadian Mental Health Association Peel Dufferin

  Dec 2019 - now

  •Act as low barrier first response and front-line resource to the community; promptly respond to incoming phone calls in a “call center” like team environment, respond to in person walk in inquiries, email, or other means of contact•Assess and provide crisis support; make connection to crisis services when appropriate•Assess client’s eligibility for relevant services, while prioritizing treatment, based on level of need using initial assessment and information obtained from client and collateral sources•Determine what intervention(s) clients would benefit from and ensure the appropriate mix, and intensity of services to allow for a stepped care approach where appropriate.•Provide short term task-based interventions for clients who need immediate supports to alleviate any distress (e.g., financial applications, referrals to other community services, establish crisis plans)•Provide single session 1:1 in person or telephone support for clients who will benefit from supports to alleviate any immediate distress•Facilitate groups as part of CMHA PD groups calendar and created a new group•Work collaboratively with other IIS to support organizational needs (e.g., volumes across all regions) covered by CMHA PD•Updates all appropriate documentation within 24 hours of client contact•Work effectively and collaboratively within an interprofessional multidisciplinary team and ensure a stepped care approach is achieved عرض أقل •Provides short term case management to individuals and families that have been impacted by a COVID 19 diagnosis•Facilitates appropriate referrals by consulting, advocating and liaising with community agencies to assist clients in gaining access to appropriate resources•Supports and provides education to individuals to assist them in complying with public health guidelines•Monitor's a clients mental and physical health and initiates initiatives to promote wellness•Establishes a transition plan prior to discharge•Informs and educates community members on COVID 19 public health measures •Promotion and education of the COVID 19 vaccination program to community members•Maintains client files and documentation in a timely and orderly fashion•Provides input into ongoing service enhancement, program development and evaluation•Manages a Bell calling line online to receive and make calls عرض أقل •Provides support to a caseload (up to 20 clients) of adults (16+) with mental health concerns and works towards recovery •Build and maintain relationships with clients and their support systems•Develop crisis plans, implement recovery plans and complete OCANs•Providing on-going supportive counselling, life skills coaching, pre-employment coaching and appropriate referrals to enable clients to achieve their goals•Consulting, advocating and liaising with community resources/agencies to assist clients in achieving their goals•Providing education on mental health, illnesses and wellness to clients and their supports•Follows guidelines as listed under PHIPA, CMHA policies and procedures as well as the Ontario Colleges of Social Workers and Social Service Workers •Responsible for co-facilitating groups•Ensures to communicate and coordinate with co-workers, management and other CMHA departments to serve the client best •Maintains appropriate documentation according to relevant legislation•Tracks and documents all required client data in CRMS•During COVID 19 pandemic: a part of Client Command Center providing individual brief therapy support to clients in a timely fashion, a part of Client Command Center providing virtual group support and a part of the COVID 19 planning recovery committee عرض أقل

  • Immediate Intervention Specialist (IIS)

    May 2022 - now

  • Short Term Case Management

    Feb 2021 - May 2022

  • Community Support Worker

    Dec 2019 - Feb 2021