Josephine Rios

Experience

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  United Parks & Resorts

  Sept 2004 - Oct 2008

  Performer, Safety Technician

  -Performed as costume character, dancer, and show host-Escorted costume characters on appearances throughout park-Handled crowd-control situations involving costume characters-Staged and took photographs of guests, with and without costume characters-Greeted and assisted park guests with park directions and other pertinent information about SeaWorld and the surrounding area-Assisted in training of newer staff members and brainstorming ideas for staff improvement-Was in charge of guest interaction during “Shamu’s Splashin’ Beach Party” Costume Character Show, as part of “PR” duties-Performed safety checks of bungee equipment and aerial performance equipment in role as Safety Technician Show less

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  Nikki’s Dance Studio

  Sept 2008 - Jun 2009

  Dance Instructor

  Dance instruction (ballet, jazz, and tap) and performance choreography for children aged 3-9.

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  Joe's Crab Shack

  Jul 2009 - Apr 2014

  Server/Bartender

  -Food and beverage service and sales, including cash handling-Take and prepare orders from guests and beverage orders from servers-Take and prepare to-go orders-Maintain knowledge of common drink recipes, as well as restaurant-specific specialty drinks-Clean glasses, utensils, and bar equipment-Clean bar, work areas, and tables-Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, straws, and freshly cut fruit-Stock/prepare juices and batch mixes-Training of new employees as Server Trainer-Front of House closing employee Show less

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  Terry Rehabilitation & Testing, Inc.

  Jul 2012 - Oct 2012

  Administrative Assistant

  -Answering and placing phone calls to patients, insurance companies and other medical providers-Scheduling patient visits-Basic paper and electronic filing-Sending/receiving email faxes-Collecting payments from patients-Light arranging and cleaning-Preparing modalities-Preparing/cleaning patient treatment areas

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  Focus Physical Therapy

  Feb 2014 - Apr 2014

  Physical Therapy Technician

  -Providing patient care under the direct supervision of Physical Therapists in both acute care and outpatient settings -Preparing patients for treatment-Transporting patients to and from treatments-Providing assistance to patients with bathroom/bed/chair transfer training activities-Providing assistance to patients in gait training activities with and without assistive devices-Providing assistance to patients with exercise programs-Applying and/or assisting with hot/cold modalities, ultrasound modalities, and electric stimulation modalities-Reporting the patient’s response to treatment, after each therapy session, to the therapist-Performing other patient care duties as required-Notifying therapist of patient safety issues and changes in status-Operating equipment in a safe manner-Keeping therapy gym clean and free of clutter Show less

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  Children's Health

  Mar 2017 - Nov 2018

  -Providing assistance with patient care to Physical Therapy, Occupational Therapy, and Speech-Language Pathologist therapists in both acute care and outpatient settings -Assisting with serial casting and functional casting under the direct supervision of a Physical Therapist or Occupational Therapist-Assisting Speech-Language Pathologists with video fluoroscopic swallow studies, including setup of equipment, preparing barium contrast, and positioning patients-Preparing patients for treatment-Transporting patients to and from treatments-Providing assistance to patients in gait training activities with and without assistive devices-Providing assistance to patients with exercise programs-Performing other patient care duties as required-Notifying therapist of patient safety issues and changes in status-Operating equipment in a safe manner-Maintaining inventory and equipment, including keeping a log of operation and cleaning/maintenance, and ordering supplies and equipment-Keeping therapy gym clean and free of clutter-Assisting in training of new employees Show less -Applying, adjusting, and removing fiberglass casts, plaster splints, and prefabricated orthopedic devices-Assisting with reductions of fractures and dislocations-Inspecting and adjusting bandages and equipment as needed.-Interpreting simple fractures and dislocations on X-ray films-Removing sutures, staples, and surgical pins-Assisting in the treatment of sterile and infected wounds by providing sterile cleansing and applying wound dressing-Assisting with inventory, stocking supplies, and maintaining sterilization of medical instruments and equipment. Show less

  • Rehabilitation Aide

    Jul 2015 - Nov 2018

  • Orthopedic Technologist Trainee

    Mar 2017 - Jun 2018
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  Texas Health Resources

  Jun 2020 - now

  -Performing customer service and clerical tasks for the Emergency Department.-Handling all physician requests, including contacting other physicians for consultations.-Facilitating communication between nursing staff and physicians outside of the ED.-Paging appropriate physicians and staff for Stroke, Trauma, STEMI, CPR, and Sepsis activations, as well as EMS arrivals.-Following protocols for documenting activations, including a detailed timeline for patients requiring additional treatment in Neurointerventional Radiology or the Cardiac Cath Lab.-Answering EMS line and thoroughly transcribing information for incoming patients to relay to the Charge Nurse in a timely manner. -Entering incoming patient information into the EMR system and completing patient discharges, as needed.-Assisting the Charge Nurse in tracking the status of patients being admitted to the hospital and arranging for patient transport.-Assisting in sending specimens to the lab and receiving and distributing patient medications to the appropriate staff in a timely manner.-Updating staff assignments as needed via Vocera and Responder 5 Staff Assignment applications.-Directing phone requests regarding patient status and lab results to the appropriate personnel.-Responding promptly to patient requests for assistance, including requests requiring urgent attention, and informing appropriate staff.-Serving as the unit's communication person by answering phone calls and questions from visitors, physicians, or other departments, either in person or by phone, and taking and relaying messages.-Recognizing and facilitating difficult patient and visitor situations appropriately.-Using multiple computer applications including CareConnect, Vocera Web Console, PACSgear MediaWriter, and Solarity CareScan.-Entering work orders for IT issues, biomedical equipment, facilities management, and environmental services when needed.-Scanning medical records, receiving and sending faxes & making copies. Show less -Providing patient care under the direct supervision of Physical Therapists, Physical Therapy Assistants, and Occupational Therapists in both acute care and outpatient settings -Preparing patients for treatment-Transporting patients to and from treatments-Providing assistance to patients with bathroom/bed/chair transfer training activities-Providing assistance to patients in gait training activities with and without assistive devices-Providing assistance to patients with exercise programs-Applying and/or assisting with hot/cold modalities, ultrasound modalities, and electric stimulation modalities-Reporting the patient’s response to treatment, after each therapy session, to the therapist-Performing other patient care duties as required-Notifying therapist of patient safety issues and changes in status-Operating equipment in a safe manner-Maintaining inventory and equipment, including keeping a log of operation and cleaning/maintenance-Checking in patients for appointments and assisting with scheduling-Keeping therapy gym clean and free of clutter-Sending/receiving faxes-Assisting in training of new employees Show less

  • Emergency Department Unit Secretary

    Aug 2022 - now

  • Physical Therapy Technician

    Mar 2014 - now

  • Emergency Department Screener/Greeter

    Jun 2020 - Apr 2022
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  Jolt Action

  Sept 2020 - Oct 2020

  GOTV (Get out the Vote) Canvasser
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  Maximus

  Nov 2020 - Aug 2021

  Part of hand-selected team to assist with onboarding new agents working for the State of Virginia Medicaid-Medicare Call Centers.-Assisting agents remotely with access to Virginia Medicaid Management Information System (VAMMIS/MMIS) via Zoom & Microsoft Teams.-Assisting with the completion of state forms & security trainings for the Commonwealth of Virginia Department of Medical Assistance Services, Medicaid Management Information System (MMIS).-Facilitating and auditing of state forms completion, assisting with password resets and ensuring all data systems are available and operating for remote agents by start date.-Responsible for maintaining data integrity and a high level of accuracy in HR systems like Workday and other data sources by acting as the steward for HR data.-Updating, validating, and correcting employee records, including day-to-day position changes.-Generating and executing basic reports or queries and providing summaries of data. Auditing and identifying data inaccuracies.-Providing basic IT support, including facilitating password resets.-Created a comprehensive reference document for my team to assist with onboarding CoverVA agents, including solutions to common issues or questions that may occur during this process. Show less

  • Reporting Analyst

    Apr 2021 - Aug 2021

  • COVID-19 Case Investigator

    Nov 2020 - May 2021