Wendy Batkova

Wendy Batkova

Restaurant Supervisor, Receptionist

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location of Wendy BatkovaPrague, Czechia

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  • Timeline

  • About me

    Senior Support Manager

  • Education

    • Primary school

      -
    • Primary school

      -
    • VOS, SOSp a G, Evropska 33, Prague 6

      2008 - 2012
      Pedagogical lyceum
    • Masarykova univerzita Brno

      2021 - 2024
      Bachelor's degree 🌿 Management of Cities and Regions
    • Institute of Hospitality Management in Prague

      2012 - 2022
      Bachelor's degree 🏨 Hotel Management B - theoretical part of the exam, C - overall grade
  • Experience

    • Hotel Clement Prague

      Apr 2011 - May 2013
      Restaurant Supervisor, Receptionist
    • Old Town Apartments / Hotel Pure White

      Jun 2013 - May 2015
      Reservation Agent and Receptionist - Hotel Pure White

      Reservation Agent and ReceptionistOld Town Apartments, Pure White Hotel Prague **** Koubkova 12, Prague 2 CZ-12000 Praha 2 (Czech Republic) www.apartmentsapart.comBusiness or sector: Accommodation and food service activities

    • Prague City Apartments

      Jun 2015 - May 2017
      Reservations Agent

      Responsibility for recording reservations (approx. 80 apartments 4-5*) short-term/long-term stays, working with internal and external reservation systemsEmail, phone, LiveChat and direct communication with clients and VIPsDealing with complaintsProviding training for new colleagues, basic coordination of other departments

    • Kuoni Tumlare

      May 2017 - Sept 2018
      Hotel Reservations/Operations Executive In charge of: Switzerland Interlaken&Grindelwald

      Book and confirm hotel/services reservations within deadline and budget and update the reservation systems accuratelyMonitor, manage and process change requestsNegotiate with suppliers to provide exclusive rates for series

    • Mews

      Oct 2018 - now
      • Senior Support Manager

        Mar 2024 - now
      • Customer Support Manager

        Nov 2021 - Mar 2024
      • 👑Premium & 🚀2nd Level Customer Support Supervisor

        Apr 2019 - Nov 2021
      • Customer Care Specialist

        Oct 2018 - Mar 2019
  • Licenses & Certifications

    • Basic Barista Training

      Nov 2014
    • Certified Travel Advisor

      Fora Travel
      Nov 2025
      View certificate certificate