Wendy Batkova

Experience

• 

  Hotel Clement Prague

  Apr 2011 - May 2013

  Restaurant Supervisor, Receptionist
• 

  Old Town Apartments / Hotel Pure White

  Jun 2013 - May 2015

  Reservation Agent and Receptionist - Hotel Pure White

  Reservation Agent and ReceptionistOld Town Apartments, Pure White Hotel Prague **** Koubkova 12, Prague 2 CZ-12000 Praha 2 (Czech Republic) www.apartmentsapart.comBusiness or sector: Accommodation and food service activities

• 

  Prague City Apartments

  Jun 2015 - May 2017

  Reservations Agent

  Responsibility for recording reservations (approx. 80 apartments 4-5*) short-term/long-term stays, working with internal and external reservation systemsEmail, phone, LiveChat and direct communication with clients and VIPsDealing with complaintsProviding training for new colleagues, basic coordination of other departments

• 

  Kuoni Tumlare

  May 2017 - Sept 2018

  Hotel Reservations/Operations Executive In charge of: Switzerland Interlaken&Grindelwald

  Book and confirm hotel/services reservations within deadline and budget and update the reservation systems accuratelyMonitor, manage and process change requestsNegotiate with suppliers to provide exclusive rates for series

• 

  Mews

  Oct 2018 - now

  • Senior Support Manager

    Mar 2024 - now

  • Customer Support Manager

    Nov 2021 - Mar 2024

  • 👑Premium & 🚀2nd Level Customer Support Supervisor

    Apr 2019 - Nov 2021

  • Customer Care Specialist

    Oct 2018 - Mar 2019