
Craig Clark
Resident Advisor

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About me
Field Operations Manager at 1-800-GOT-JUNK?
Education

University of Virginia
2005 - 2009Bachelor's Degree Mechanical Engineering, Concentration in BusinessActivities and Societies: Chi Psi Fraternity, Resident Adviser, School of Engineering and Applied Science.
Experience

University of Virginia
Aug 2008 - May 2009Resident Advisor
Target
Feb 2010 - Dec 2012Manager/Consumables Team LeadManaged grocery team (approximately 10 direct reports) coached, mentored, interviewed, and performed reviews on team. Focused on customer service.

Harris Teeter
Jan 2013 - May 2015HR Co-Manager/Assistant Store ManagerManaged store, staffing, scheduling, coaching, and mentoring associates. Handled recruiting duties and interviewing for the store. Maintained audit standards, and overall store quality through delegation and leading by example. Analyzed store financial reports (PNL, operating statements, etc). Sustained high levels of customer service and satisfaction along with driving sales. Oversaw total store operations and managed approximately 150 associates.

Bed Bath & Beyond
May 2015 - Mar 2018Assistant Store ManagerAssisting with managing the store. Scheduling, monitoring freight flow and optimizing store processes, managing payroll and store reports. Recruiting, interviewing, and training for the store. Leading associates and providing the highest levels of customer satisfaction. Maintaining open communication and driving sales. Coaching and mentoring associates through huddles, 1:1 conversations, reviews, and meetings.

1-800-GOT-JUNK?
Apr 2018 - nowOverseeing the successful operation of the Richmond Metro Franchise of 1-800-GOT-JUNK? Managing all aspects of the business. This includes the hiring cycle, training/development, human resources, coaching, delegating, and providing excellent customer service. Leading Franchise-wide meetings, Coach meetings, and having 1-1 developmental sessions with my Managers. Leading Bi-Weekly meetings with other General Managers within our ownership group to excel and push for their target KPI's. Participating in numerous Corporate (Junktion) led activities and trainings. Show less
Field Operations Manager
Jan 2022 - nowGeneral Manager
Apr 2018 - Jan 2022
Licenses & Certifications
- View certificate

Coaching Skills for Leaders and Managers
LinkedInMar 2024 
ServSafe Certification
National Restaurant Association- View certificate

Change Management Foundations
LinkedInJul 2023 - View certificate

Implementing Change Effectively
LinkedInJul 2023 - View certificate

SLII Learner
BlanchardJul 2025 - View certificate

Communicating to Drive People to Take Action
LinkedInJul 2022 - View certificate

Coaching Fundamentals Training Program
O2E BrandsMay 2023 - View certificate

PI Certification
Predictive Success CorporationFeb 2022 
SLII Certification
The Ken Blanchard CompaniesFeb 2022- View certificate

GS&R Coaching Certification
O2E BrandsSept 2022
Volunteer Experience
Trunk or Treat
Issued by Richmond County Sheriffs Off on Oct 2019
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