Ramakrishnan Visweswar

Experience

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  VETRI SOFTWARE LIMITED

  Jan 1999 - Jan 2002

  Data Conversion Specialist
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  Firstsource

  Apr 2002 - Feb 2005

  Processor

  1) Verifying the Patient & Provider contract status. 2) Identifying and Rejecting the Duplicate/fraudulent claim.3) Applying bundling concept for Physical Therapy & LAB code claims.4) Requesting Medical necessity Letter from the provider.5) Verifying Pre-authorization & Pre-Certification status.6) Clearing the claims for final settlement process.

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  HTC Global Services

  Feb 2005 - Jun 2006

  Client Requirement Specialist

  1) Involved in writing proposals, biding projects, and winning contracts.2) Analyzed Project Specification & sample Inputs received from the client.3) Analyzed the RFP/RFI received from various clients.4) Have worked with Software team, SME and management team to deliver the project on-time.5) Experience in creating training materials as per the Standard Operating Procedure (SOP). Also involved in providing training and conducting assessment for the project.6) All this training materials are prepared based on the project requirements received from the client. Also, we will get the approval for the training materials before providing training to the team members. 7) Prepared Process Flow, Effort Estimation, Assumption, Project Plan etc.8) Attended meeting toward proposal discussion with Relationship Manager and Client. Show less

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  Williams Lea

  Jul 2006 - Feb 2007

  Assistant Client Manager

  1) Handled around 75 members with excellent team handling skills.2) Prepare the Monthly Shift & Resource Allocation Plan.3) Allocate resources to start production based on the turnaround time allocated for project.4) Provide inputs/troubleshooting to the team to complete the job quickly.5) Tracked the Job Status and providing feedback to Team Members.6) Shared the corrective and preventive measures taken by the team to resolve any issues/feedback/complaints raised by the customer.7) Quality & Delivery Performance Monitoring.8) Responsible to build relationships with major clients to get more business for company.9) Keep the customer informed on the job schedules (delivery time, delays, reschedule, priorities, holidays, absenteeism). Show less

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  HurixDigital

  Feb 2007 - Mar 2018

  Senior Project Manager

  1) Handling the team of 60 member's the responsibility 2) Ensure high quality project deliverables & milestones by coordinating and interacting with clients in order to discuss system requirements, specifications, costs and timeliness3) Performing smooth day-to-day operations of projects resolving all projects related client and team issues.4) Build creditability, establish rapport, and maintain communication with the stakeholders at multiple levels, including those external to the organization.5) Define and initiate projects, and managing cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program.6) Provide administration coordinating & maintaining of the MS – Share Point related activities by planning the project and scheduling.7) Log in with the issues, risks & tasks in the share point & follow up of their status.8) Conduct and follow-up of the project budget, cost, demand forecasts and time over-runs. 9) Handle the project planning, scoping, and estimation, tracking and implementing plans within preset budgets / deadlines.10) Carry out project closure meetings; guiding team in all project operations.11) Manage, plan, organize and evaluate the operations and motivate the diversified team of project resources, conveying a sense of urgency12) Planning, organizing, directing, controlling as well as evaluating operations of Information Systems13) Manage all aspects of delivery, SLA management, reporting, financials, quality, processes. 14) Coordinated with the client as the single point of contact. 16) Responsible for SLA and reporting, suggesting and implementing improvements, incident management, managing escalations and resources.17) Good Knowledge in HTML5, CSS and JSON for preparing eBooks for K12 students.18) Verify the 2D animation video content received from vendor, which was designed for the team member training. Show less

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  Cognizant

  Mar 2018 - Apr 2021

  Senior Manager - Projects

  Operations Manager – Roles & Responsibilities:• Manage operations related to service delivery, business planning and analysis for assessment of potential revenue in business opportunities.• Experience in maximizing revenue and reducing costs by bringing in best practices from various industry segments.• Have involved in providing direction to administrative initiatives within the function area of work• Involved in strategic business planning and operations of the companies• Guided the managers and professional team members to ensure greater values are delivered• Closely worked with top management team to develop operational and strategic goals and objectives for the organisation.• Manipulated trends, data and information and created plans and deliverables• Proactively predicted the operational, program and implementation issues and develop preventive measures• Handled different types of issues and problem and provided solution without affecting the project deliverables.• Discussed with team and developed solution for escalation raised and provided preventative and corrective measures to solve the issues.• Assisting the Managers in decision making and taking complete ownership of the situation.• Effectively manage risk and foster an environment where team is fully aware of Operational Risk Management.• Monitor and measure the efficiency and effectiveness of own end-to-end Operations processes. • Design and implement strategies to ensure continuous process improvement.• People Management - Recruitment, development, training and managing attrition.• Develop relationship and credibility with sending location and all internal stakeholders.• Developing and maintaining departmental workflows, cross-validating workflows with corporate functions.• Working with Management team to develop and track corrective action plans.• Monitor management reports relating to the area of performance improvement. Show less

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  Integra

  Apr 2021 - Mar 2022

  Senior Manager - Production
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  Apex CoVantage

  Oct 2022 - now

  Senior Operations Manager

  1) Leading a team of 125+ employees, which includes Production, Quality Control, System Admin, HR and Admin.2) Generating a revenue of $2.4 million annually on the Print and Publishing projects.3) Created a long-term vision for the company and oversees the production and delivery of all publishing projects.4) Setup performance and financial goals and attain them through team direction and management.5) Assessing, evaluating, and reporting on overall team and individual team member performance.6) Manage vendor and freelance operations to assure timely, coordinated execution of all content production.7) Reviewing Project margins and facility margins and take necessary action to improve the revenue of each project.8) Verifying the P&L report and take corrective action to improve the revenue of the facility.9) Ensuring the capacity planning is matching with the production requirement, in case of shortfall cross training and new recruits are initiative based on the project requirement. Show less