Micaela Lamborizio

Experience

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  Dos de Oro

  Mar 2014 - Mar 2017

  Servicio de atención al cliente
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  Lady Fútbol

  Apr 2017 - Mar 2019

  Administrativa
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  SP Cirugía Plástica

  Feb 2018 - Jan 2020

  Secretaria
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  BL Estética Integral

  Mar 2019 - now

  •Social Media Management:-Creation and programming of content on social networks.-Monitoring and responding to comments and messages.-Analysis of metrics and generation of performance reports.•Content Development:-Writing and editing publications, blogs and press releases.-Creation of visual content or coordination with designers and photographers.•Communication Strategy:-Development and execution of communication plans.Identification of promotion and public relations opportunities.•Public relations:-Maintenance of relations with the media.-Organization and coordination of press events and promotional activities.-Communication crisis management.•Research and Analysis:-Market studies and competition analysis.-Evaluation and adjustment of communication strategies.•Interaction with the Community:-Promotion of participation and dialogue with the online community.-Moderation of forums and groups.-Collection and analysis of user feedback. Show less

  • Marketing and Business Development Manager

    Sept 2020 - now

  • Community Manager

    Mar 2019 - Mar 2022
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  Cari Terraneo Dermo - Alma y Piel

  Mar 2019 - Jul 2020

  Community Manager

  -Gestión de agenda de contenidos.-Planificación de campañas.-Difusión de promociones mensuales.-Programación de post.-Interacción con el publico.-Email Marketing: Creación de campañas, segmentación desuscriptores, automatización de campañas, reportes, etc.

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  Mercado Libre

  Aug 2020 - May 2022

  Representante de Customer Experience

  -Mapeao de fricciones de quienes compran y venden en la plataforma, en cuanto a los flujos de post compra, como devoluciones express y reclamos, para traducirlas en oportunidades de mejora.-Implementación de las mejoras detectadas junto a los equipos de Post Compra, Tecnología y User Experience.-Acompañamiento desde el lado de post compra los nuevos productos de la compañía, como Logística, Proximidad y Promociones.-Propuestas a disposición de otras áreas los insights de experiencia con base en las métricas de Customer Experience, permitiendo escalar y mejorar sus productos.-Liderazgo de proyectos de alto impacto que impacten en la experiencia de quienes utilizan nuestra plataforma. Show less

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  Predictable Media

  May 2022 - Oct 2022

  Customer Experience Manager

  -Controlar Churn-Optimizaciones con base en resultados-Experiencia de clientes-NPS-Desarrollo de Help Center

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  Icomm

  Nov 2022 - Sept 2023

  Customer Success Executive

  *Account Management and Marketing Automation Consulting*-Account Management: I develop and maintain strong relationships with assigned clients, understand their needs and objectives, and act as the primary point of contact.-Implementation and Onboarding: I collaborate in the initial configuration of the platform to meet the client's needs and provide effective training on its use.-Advice and Consulting: I provide strategic guidance on best practices in marketing automation and how to make the most of our platform to achieve client objectives.-Incident Management: I proactively identify and address issues and challenges faced by clients, working collaboratively with other internal teams to find solutions.-Monitoring and Analytics: I track platform performance and provide regular reports and analysis to clients, highlighting opportunities for improvement.-Product Feedback: I collect and transmit customer feedback to product development teams to contribute to continuous improvements.-Account Expansion: I identify cross-selling and account expansion opportunities to drive company growth and customer satisfaction. Show less

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  ReputationLab

  Jul 2024 - Dec 2024

  Office Manager

  -Content programming and management for LinkedIn and personal branding for clients and projects.-File formatting review before final revisions.-Sector event monitoring: Identifying and reporting relevant events (e.g., energy, sustainability, transition, impact) to clients.-Community management: Managing interactions on clients' LinkedIn profiles.-Networking: Expanding the network, managing invitations, and building relationships on LinkedIn.-Planning and scheduling posts across various social media channels.-Administrative tasks related to campaigns, including invoicing and client approvals.-Client approvals management and gathering references and ideas for new projects.-Content scheduling on Business Manager and uploading resources to the drive.-Project initiation activities (e.g., logging hours on Bipro, project sheets).-Human resources management: Onboarding, training, internships, and supporting the preparation of training materials.-Event organization: Completing forms, managing calendars, and collecting feedback. Show less

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  Potenza digital

  Sept 2024 - now

  CEO