Roger Rong

Experience

• 

  ASUS

  Jun 2008 - Mar 2010

  Technical Support Engineer - Tier 2

  - Assist and resolve a wide variety of technical requests, inquiries and complaints while using extensive technical knowledge of PC/Notebook and related software.- Create NPI training session for frontline sales and service team.- Consistently involve and improve customer satisfaction by VOC and LSS program from technical pespective.

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  微软

  Mar 2010 - Apr 2011

  Senior Support Engineer

  - On site work at Microsoft Asia Pacific Technical Support Center as a vendor staff- Serve worldwide Microsoft MSDN/TechNet/Partners/Middle-Sized Business/Small Business customers as a technical assistant, resource locator and advisor- Escalate issues to the upstream and follow up by email/phone call

• 

  Sealite Group - Lighting

  Apr 2011 - now

  - Head of product and marketing role in professional MNC lighting compay. Frequent flyer and be able to work overseas.- Set up and manage the entire NPD & MKT team, include x4 experienced product managers, x2 product & graphic designers and x2 mechnical & electrical engineers.- Lead and manage 50 million USD turnover and over 1000 SKU product development, create self-innovative product base on regular market research and product roadmap planning.- Responsible for variety of marketing activities, inlcude lighting fair, catalog, events, website, promotion leaflet, newsletter, company VI and brand guidelines.- Engage in company Cloud ERP (Oracle Netsuite) selection, setup and coordinate with CEO to implement software to local and abroad. Adopt the project management software (Zoho) through out the core development team. Show less - A lighting trading company as well as manufacture specialized in commerical indoor luminaire, lighting control and emergency products, mainly for UK, EU and Australia market.- Work closely with world-class key account lighting company to define, specify, develop new product and provide any necessary solutions.- Product lifecycle management, drive all departments to execute product launch, upgrade and phase out.- NPI traning to sales and customer serivce.- Regular overseas customer visit to expand the business with new product ideas and offers. Show less

  • Head Of Product & Marketing

    Jan 2016 - now

  • Senior Product Manager

    May 2013 - Jan 2016

  • Product Manager

    Apr 2011 - May 2013