John Eric Chua

Experience

• 

  HP

  Apr 2011 - Dec 2011

  Technology Consultant

  • Full time L2 support duty manager and a back-up shift leader that supports different financial reporting applications.• Monitoring day-to-day operation cycle/process execution in CTRL-M servers for Unix and Extract-Transform-Load (ETL) progress in Informatica which includes validating, aggregating and promoting of different financial data such as profit, forecast, etc. that is needed by the end users.• Handled different financial reporting applications issues through ticketing process by completing incidents and request tickets accurately and in timely manner. • Resolves ETL issue by looking into the process logs and analyzing PL/SQL and shell script.• Participated in the data quality team that helped in solving financial data issues by digging into multidimensional databases and performing a root-cause-analysis using SQL and Oracle. Show less

• 

  Indra Public Relations

  May 2012 - Oct 2012

  Junior Consultant

  • Mainframe support and development team for Customer Management System (CMS) under MERALCO CMS Outsourcing Project.• Handles payments, billing, service application and management information system (MIS) data. • Handles CMS issues using NATURAL and JCL languages to access the ADABAS databases that include data and program modifications.

• 

  Hewlett Packard Enterprise

  Oct 2012 - Mar 2017

  Senior Technology Consultant

  • Data Warehouse L3 Support Specialist (DevOps) - Supports different reporting applications by resolving complicated ETL issues and identifying possible enhances using PL/SQL programming and Unix scripting through Problem Records and meaningful Innovations.• Automation Lead/Developer - Manages and develops automation ideas for different reporting applications and transform them into savings for both internal HP and P&G customer.• Capacity Management - Ensures that all the capacity table spaces are sufficient and on track for the different application through the processes involving Data Gathering, Data Analyzing and Data Forecasting.• Change/Problem management – Handles Problems and Change records which included testing in multiple lower environments and to provide permanent fix on the issues encountered on the application. Show less

• 

  DXC Technology

  Apr 2017 - Dec 2018

  Global Service Level Manager

  • Manages customer expectation by acting as point of escalation and reviewing the performance measurements of the service.• Providing constant communication to clients and being able to explain application changes/issues on both technical and business perspective.• Responsible for end to end ownership of the application services and deliverables.• Participates in Service Reviews with P&G customers by presenting overall service results for owned applications.• Discuss and maintains Service Level Agreements and Requirements with business customers.• Ensuring SLA’s are met for all Service Level Targets and Service Level Objectives.• Responsible for all the Service Improvements Plans to be completed precisely and on a timely manner. Show less

• 

  Crédit Agricole CIB

  Jan 2019 - now

  Application Analyst