Precious Dube

Experience

• 

  MultiChoice

  Oct 2008 - now

  • Expertly managed stakeholder relationships to enhanceservice center operations.• Led performance management initiatives to drive teamsuccess and operational efficiency.• Oversaw operations management to streamline processesand improve service delivery.• Directed people management and leadership development tofoster a high-performing team.• Executed project management strategies to meetorganizational goals and objectives.• Implemented sales and business strategies to drive revenuegrowth and market penetration.• Ensured compliance with regulations and standards tomaintain service excellence.• Applied systemic management to optimize resourceallocation and operational flow.• Managed organizational change to adapt to evolvingbusiness needs and market conditions.• Developed marketing strategies to boost brand presence andcustomer engagement.• Exercised financial management, including budgeting andforecasting, to maximize profitability.• Formulated business planning strategies to align with long-term vision and mission.• Spearheaded B2B management initiatives to strengthenpartnerships and expand clientele. Show less • Expertise in Performance Management, driving teamexcellence and productivity.• Proven success in Operations Management, optimizingworkflow and efficiency.• Skilled in People Management, fostering a motivated andcollaborative team environment.• Committed to enhancing Customer Satisfaction and QualityAssurance.• Strong leadership in Customer Experience Management,elevating service standards.• Adept at Customer Relationship Management, cultivatinglasting client connections.• Proficient in overseeing the Customer Journey Managementto ensure seamless interactions.• Experience in Insurance Sales Management, boostingrevenue and achieving targets. Show less • Spearheaded operations management for inboundprocesses, optimizing efficiency and productivity.• Boosted performance management efforts, leading toincreased team productivity and goal achievement.• Enhanced customer satisfaction by crafting superiorcustomer journey experiences.• Executed customer experience management strategies,ensuring exceptional service delivery.• Implemented rigorous quality assurance protocols tomaintain high service standards.• Skilled in negotiation, fostering positive resolutions and clientrelationships. Show less

  • Service Center Manager

    Jun 2020 - now

  • Front Line Supervisor

    Apr 2015 - May 2020

  • Supervisor

    Jan 2010 - Mar 2015

  • Call Center Representative

    Oct 2008 - May 2010