Josias Lopes

Experience

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  Siemens

  Oct 2000 - Jan 2007

  IT Support Specialist

  IT Support Specialist at SIEMENS BUSINESS SERVICES Outsourcing in a North American Company – KEMET;Diagnosis of desktop, application, networking and infrastructure issues;Troubleshooting PC’s, laptops and mobile devices;Experience of supporting a wide and varied client base;Providing 1st/2nd line support to users;Monitor, track and report ticket resolutions across our internal support team;Process tickets on a first-in first-out based on priority;Maintenance of a network with more than 300 users. Show less

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  Aequalis

  Dec 2007 - Aug 2008

  IT System and network technician

  Outsourcing in a Sophia Antipolis Company NAVLINK;Maintenance of a Webhosting solutions Datacentre

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  SBM Offshore

  Sept 2008 - Dec 2016

  Working in a multicultural, multilingual environment.Writing and documenting IT Procedures and establishing Methodologies;Translating documentation from Portuguese and French to English;Serving as bridge and translator between Portuguese, French and English IT departments.Remote support to the Angola shore base and 3 production FPSO’sWindows NT/2003/2008RT/2012 Server configuration/administration;Working within a TCP/IP network environment, including DHCP, DNS and Ethernet;VMware – Managing 4 sites with VMware based server infrastructures;Management of Microsoft Exchange 2003/2007/2010;CISCO switches, routers and ASA configuration/management;VOIP – CISCO CUCM management;Managing and monitoring of backups in multiple locations - Symantec Backup Exec. Show less Working in a multicultural, multilingual environment.Writing and documenting IT Procedures and establishing Methodologies;Translating documentation from Portuguese and French to English;Serving as bridge and translator between Portuguese, French and English IT departments.IT Country Supervisor at SBM Offshore (Monaco OIL Company in a 3 year mission in Angola)Managing 2 teams of over 5 technical staff;Manage the IT budgets and expenditure on hardware and software;Responsible for recruiting, allocating work to junior staff and induction training for new staff;Writing and documenting IT Procedures and establishing Methodologies;Ensure that all hardware is renewed in a 3 year cycle;Liaising & meeting with external suppliers of IT services;Monitoring the progress of third-party maintenance contract suppliers;Obtaining quotes for supply of goods and services from suppliers;Responsible for the IT infrastructure of 4 sites (including 3 offshore, FPSOs);Maintaining up to date Antivirus levels on all machines companywide;Windows NT/2003/2008RT/2012 Server configuration and administration;Working within a TCP/IP network environment, including DHCP, DNS and Ethernet;VMware – Managing 4 sites with VMware based server infrastructures;Management of Microsoft Exchange 2003/2007/2010;CISCO switches, routers and ASA configuration and management;VOIP – CISCO CUCM management;Managing and monitoring of backups in multiple locations - Symantec Backup Exec. Show less IT Support Specialist at SBM Offshore (Monaco OIL Company)Meeting customers face to face, handling & prioritising problems;Installing and configuring computer systems using different build technologies;Perform routine backups & archival of files to assist with disaster recovery;Diagnosis of desktop, application, networking and infrastructure issues;Troubleshooting PC’s, laptops and mobile devices (iOS, Android, WPE);Providing 1st/2nd line support to users;Answering incoming calls from clients, processing emails and logging calls;Monitor, track and report ticket resolutions across our internal support team;Following procedures/checklists and updating support documentation;Working with Windows servers & applications within a mixed OS environment;Working within a TCP/IP network environment, including DHCP, DNS and Ethernet;MS Exchange 2007 - Management of Mailbox accounts;Maintenance of a network with more than 1200 users. Show less

  • APPLICATIONS SUPPORT ENGINEER

    Nov 2015 - Dec 2016

  • Remote Support for IT Angolan Operations

    Jul 2015 - Nov 2015

  • IT Country Supervisor

    Jan 2012 - Jun 2015

  • IT Support Specialist

    Sept 2008 - Dec 2011
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  Thermofisher Scientific

  Dec 2016 - Mar 2019

  IT Support Specialist

  I worked as a freelancer, outsourcing in ThermoFisher.Working in a multicultural, multilingual environment.Writing and documenting IT Procedures and establishing Methodologies;Translating documentation from French to English;Serving as bridge and translator between French and English IT departments.Desktop support, meeting customers face to face, handling & prioritising problems;Windows 2003/2008RT/2012 Server configuration/administration (in a GMP environment);Maintaining a TCP/IP network environment, including DHCP, DNS and Ethernet;VMware – Managing a site with VMware based server infrastructures;Managing and monitoring of backups - Symantec Backup Exec, SSR and BrighStore;Process tickets on a first-in first-out based on priority (in a GMP environment); Show less

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  โรงเรียนราชปิโยรสา ยุพราชานุสรณ์ SCHOOL

  Jun 2020 - Oct 2020

  English Language Trainer

  Taught English to 1st to 4th grade children.

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  Monaco Digital | Avangarde

  Jul 2021 - Jul 2023

  Systems & network Admin

  Part of an Admin support team that manages of more than 800 clients,Working on an ITIL based organization;Windows 2008RT - 2019 Server configuration/administration;Administration on VMware based infrastructures,Administration on VMware vCloud based infrastructures,Performing daily routine supervision/prevention tasks;Handling of both Requests and Incidents;VMware vCloud administration;Active Directory / DNS / DHCP / GPO;VEEAM Backup administration;

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  Graitec FRANCE

  Jul 2023 - now

  Technical Support Specialist