Craig Boughn

Experience

• 

  DOT Golf

  Dec 1996 - Apr 1998

  Partner/Manager

  Developed and managed sales strategies for national serviceenvironments, taking initiative to drive targeted operationalinitiatives.Built and maintained empathetic, professional relationships withclients, ensuring their needs were met with proactive and tailoredsolutions.Liaised with sales, marketing, and management teams to developshared solutions, ensuring smooth execution down to the smallestdetail.Displayed high energy and professionalism in customerinteractions, contributing to increased efficiency and teamproductivity. Show less

• 

  Gold's Gym

  Apr 1998 - Jun 2000

  Sales

  Maintain monthly sales goals in a commission based environmentCreate networking/referral relationships with local businesses to maintain consistent business growthDevelop corporate employee discount programs with onsite presentations to maintain monthly pipelineTurn cold calls and walk in business into sales through relationship building and proper sales closing

• 

  Manheim Portland

  Jun 2000 - May 2009

  Dealer Services Coordinator

  Acted as an enthusiastic team player, building strong dealerrelationships through consultative sales and proactive clientsupport.Took initiative in responding to customer requests for products andservices, providing clear communication and resolving issuesefficiently.Optimized customer support by implementing proactive solutions,ensuring smooth and efficient operations.Played a key role in supporting leadership and providing cross-functional backup to maintain a seamless workflow. Show less

• 

  Manheim

  Jun 2009 - Jun 2024

  Confidently led a team of 7 Sr. Client Solutions Executives, drivingend-to-end sales strategy and revenue growth with both new andexisting clients.Built and maintained effective client relationships, ensuring allclient needs were heard, understood, and addressed in a timelymanner.Took initiative in generating, pursuing, and converting leads,resulting in consistent revenue enhancement.Established performance goals, held associates accountable, andinspired a culture of excellence and proactive problem-solving.Regularly interfaced with clients, uncovering key businessproblems, and proposing tailored solutions.Provided ongoing training and development to new employees,while conducting performance assessments to ensure continuousgrowth.Organized daily operations and sales functions, focusing onmaximizing revenue, customer satisfaction, and productivity.Collaborated with account executives to maintain a sustainablesales pipeline, ensuring alignment with business objectives.Led cross-functional teams to design and execute strategic salesplans and client presentations. Show less Led a team of Dealer Services Coordinators, ensuring smooth salesoperations by taking initiative and fostering strong collaborationbetween clients and operational groups.Developed and maintained client relationships by ensuring effectivecommunication and proactive solutions to any issues that arose.Interfaced directly with clients to assess needs, providing timelyand effective support, and resolving challenges efficiently.Liaised with outside vendors, managing cost-effective quoting,purchasing, and project management with a strong focus onattention to detail. Show less

  • Sr Client Solutions Manager

    Apr 2017 - Jun 2024

  • Sr Client Manager

    Mar 2014 - Jun 2017

  • Sr Client Solutions Executive

    May 2012 - Mar 2014

  • Manheim Frontline Manager

    Jun 2009 - May 2012
• 

  OPENLANE

  Dec 2024 - now

  Independent Sales Director