Fahad Tarabulsi

Experience

• 

  Banque Saudi Fransi

  Aug 2010 - Mar 2011

  Relationship Officer
• 

  InterContinental Hotels Group

  Apr 2011 - Aug 2013

  • Guest Experience Manager

    Jan 2012 - Aug 2013

  • Asst. Guest Relations Manager

    Apr 2011 - Dec 2011
• 

  Etihad Airways

  Sept 2013 - Nov 2013

  Marketing
• 

  LeGate Online Booking (Wholesaler)

  Dec 2013 - Feb 2014

  Quality Manager
• 

  Meem | ميم

  Mar 2014 - Aug 2019

  • Driving adherence to policies, procedures and regulatory compliance standards. • Completing required audits and reconciliations of daily transactions, reviewing implementation of KYC and AML procedures. • Reviewing and assessing gaps and weaknesses in internal processes and service levels, identifying opportunities for improvement.• Conducting performance and service audits of customer relations agents and specialized banking staff.• Guiding and coaching the customer relations team on meeting key customer service metrics while guiding the customer issue resolution process. • Implementing and promoting robust due diligence and risk management approaches.• Championing coaching and mentoring of staff while directing the new customer relations agents on-boarding process. • Demonstrating a commitment to customer service, focusing on new customer development while maintaining premium service levels with existing accounts.• Providing personal and superior service to HNW and key bank clients.• Implementing branch sales and account opening KPIs and metrics.• Elevating the implementation and adoption of rigorous risk prevention protocols in support of risk management activities. Show less

  • Branch Manager

    Oct 2015 - Aug 2019

  • Team Leader

    Mar 2014 - Sept 2015
• 

  Swiss Hospitality Company

  Aug 2019 - Jan 2022

  • Supported strategic goals; aligning HR policy implementation with performance objectives.• Promoted a culture of inclusivity and shared purpose through championing effective training and development initiatives.• Standardized performance measurement focusing on equity and metric focused career planning.• Directed the talent acquisition and new employee onboarding process; enforcing strict compliance to regulatory frameworks.• Improved the employee retention through spearheading major cultural transformations and initiating employee engagement initiatives.• Monitored seamless implementation and use of online government resources.• Verified time and attendance reports in support of Finance Department payroll activities.• Responded to and addressed employee grievances; conducting outcome focused investigations.• Collaborated with senior leadership team to plan staffing and workforce capacity building.• Championed successful relationships with government agency partners including the Ministries of Labor and Foreign Affairs and the General Directorate of Passports. Show less • Oversaw and streamlined administrative and service delivery operations.• Assessed team performance levels to drive continuous improvement and quality assurance efforts.• Coached managers on process optimisation, business development and customer service standards.• Project managed client deliverables, assessing requirements and scheduling tasks and activities.• Provided advisory to heads of internal functions around corporate strategy implementation, energizing and communicating the organization’s strategic goals.• Managed internal leadership team performance management, reviewing performance levels and coaching for success as part of ongoing sustainability and business continuity efforts.• Guided the organization to deliver a greater impact on client partners success.• Designed and modified SOPs and internal policies.• Liaised with client partners to review project success and SLA compliance.• Supported business development activities, helping drive new client acquisition.• Served as liaison to government agencies to address regulatory issues Show less

  • Human Resources Manager

    Jan 2020 - Jan 2022

  • Operations Manager

    Aug 2019 - Dec 2020
• 

  Swissôtel Makkah

  Sept 2022 - Aug 2023

  Assistant Human Resources (T&C) Manager
• 

  Makkah Clock Royal Tower, A Fairmont Hotel

  Sept 2023 - now

  Talent & Culture Manager