Dimitris Soulani

Experience

• 

  ES Systems

  Apr 2017 - Sept 2017

  Engineer Intern

  • Executed probing on Wafers on Clean Room• Conducted measurements for flow sensor and pcb testing• Tested the humidity sensors to verify their functionality and accuracy Throughout my internship, I learned how to collect and analyze data from different measurements and use them to develop reports based on the results. Also, it helped me improve my time management and prioritization skills by frequently working under pressure and meeting strict deadlines

• 

  PeopleCert

  Oct 2019 - Jul 2023

  • Maintaining a positive, empathetic and professional attitude toward customers and doing the extra mile to engage customers• Consistently improve the quality of my work by internalizing the feedback and coaching i receive from regular reviews of my Team Leader. •Working effectively in a team environment and liaising with other teams, in order to get the job done and reach the best possible results• Handling customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution•Communicating with customers through various channels (chat, mail, phone)• Troubleshooting and solving technical problems. Show less

  • Junior Technology Product Manager

    Jun 2021 - Jul 2023

  • Talesales Agent

    Mar 2021 - Jun 2021

  • Customer Service Agent

    Oct 2019 - Mar 2021
• 

  Konica Minolta Business Solutions Greece

  Jul 2023 - now

  Product Manager VSS