Mohamed Zaazaa

Experience

• 

  CCHE 57357

  Dec 2006 - Dec 2010

  IT Specialist

  • Administrating for the CCHE website CMS (Dot Net Nuke)• Administrating the finance department software (Almotammem)• Managing users in active directory• Solving technical problems (software & hardware)• Helping in solving network problems• Responsible for servers backup (web & finance)• Email Marketing Simplified Administration using IContact system

• 

  GiroNil

  Dec 2010 - May 2012

  System Administrator

  • Kaspersky Products Deploy, Support and Administer.• Support Microsoft Systems Infrastructure Services on Windows 2k3 and 2k8.• Administer the E-Payment Systems on Cordys platform including the Application, Core System, DBs, and Connectivity to “EG-ACH “Egypt Automated Clearing House and Member Banks. • Administer the Day to Day Operations Cycle.• Manage Incidents, Problems and Keep the Downtime to Its Minimum.• Manage and Administer Active Directory Users, Groups and GPOs on Windows 2k3.• Responsible for installing and implementing ‘HP Proliant servers’ systems. • Administer and Support Production DBs on Windows 2k8 Using SQL Server 2008.• Developing SQL Scripts for Maintaining Administration Tasks.• Query Optimization & Performance tuning Using SQL Profiler, Execution Plan, Performance Monitor and DBCC Commands.• Developed Database Backup Scripts and Automated This Process.• Deliver Daily, Weekly and Monthly Reports To Infrastructure Manger.• Provide Technical Support To Processing Center Colleagues.Other Activities:• Testing the New Releases Of Electronic Payment System in Functional and Integration Plan.• Writing Test Cases and Test Plans for the Projects.• Investigated Potential Defects and Discussed Them with Developers.• Reported Test Results To the Project Manager Participated in Business Requirements Review Sessions with the Peers and Business Users. Show less

• 

  Chilren's Cancer Hospital CCH 57357

  Jun 2012 - Jul 2015

  • Analyze and determine appropriate layout of all equipment in data center for balancing and cooling. • Monitor and supervise all data center solutions.• Monitor and supervise all data center hardware using HP Insight manager & HP one view.• Assist various departments in installations and removal of data center hardware as per requirement. • Monitor all data center assets for tracking information. • Coordinate with vendors and resource engineers and ensure effective completion of all installation hardware at various data centers. • Oversaw capacity planning, perform power audits and ensure appropriate supply of power to all equipment. • Monitor all issues and escalate issue to appropriate department to ensure effective resolution. • Supervise all equipment such as alarm system and firefighting tools. • Ensure compliance schedule for everyday operations. • Maintain standards of service levels at all times, ensure response with time frame and manage all available services.• Responsible for the backup and recovery software implementation and management for all operating systems within the infrastructure.• Perform regular capacity planning for the Backup infrastructure.• Perform restore of data on request or as part of periodic test drills.• Updating inventory, documentation on software configuration and retention schedule, and standard operating procedures on a regular basis. • Assists in the evaluation of server hardware and software products.• Install & Administrate KMS server to ensure that all servers and clients activated. Show less • Provide first & second level support to the end users on all IT. and telecommunications systems including analyzing, testing and troubleshooting hardware, software, remote access, PDA and peripheral problems pertaining to desktops, laptops, printers and networking issues • Communicate directly with end users via phone or in person to troubleshoot and resolve client issues • Accurately prioritize and categorize calls, manage crisis escalation and transfer calls to other support group as appropriate• Participate as an integral team player of a support division requiring various tasks challenges and coordination of multiple support initiatives• Follow up with user requests to ensure problems have been resolved as well as educating, training and advising users • Document technical procedures and assist with tracking/controlling hardware assets• Provide hardware and software configuration setup and deployment. Show less

  • Backup & Data Center Administrator

    Apr 2013 - Jul 2015

  • Technical Support Engineer

    Jun 2012 - Apr 2013
• 

  ALTERNA EG

  Jun 2015 - now

  • Oversee and manage day-to-day operation of the data center• Provide leadership to operations team for supporting data center infrastructure, servers, SAN Storage and all the projects running on it like ERP, ticketing and all other projects.• Provide 24/7 support for the running services and the delivered services to the client by the DC to meet client SLA requirements.• Ensure quality and profitable services are performed to the agreed SLA.• Follow up the activities of the technical teams (VMware, Linux, Backup, etc.) and monitoring team to maintain the availability of the running services.• Ensure that data center documentation, security, and best practices operational controls are maintained.• Create, review, manage operational processes to ensure consistency and regulatory compliance for all data center services.• Ensure a proper system management environment to monitor and alarm all critical data center operations.• Manage vendor relationships.• Ensure that systems, processes and methodologies as specified are followed to sure effective monitoring, control and support of service delivery.• Develop, recommend, and implement departmental policies and procedures, and ensure staff compliance with these and other projects policies.• Monitor work flow and equipment use, and ensure hardware/software logs are maintained.• Enforce all policies, procedures and standards in place for the data center. Show less Team leader:• Creating a training plan for the team based on IT strategy and goals.• Generating reports about Team KPIs based on systems reports.• Plan and follow up different IT projects with the IT team and Stakeholders.• Create & review RFPs for projects from technical prospective.• Analyzing Project’s business requirement.• Sharing technical information and sessions with the team.• Monitoring Services to avoid Risk/issues• Create Documentation and how-to files to guide the team in applying the IT process.• Create Data center policies & producers.Data center Designing & operation:Same responsibilities as previous position plus:• Create data centers design as per standards and business requirements.• Evaluate, Tune up & optimization for customer’s data centers operations and facility management. • Mitigate data center risks by monitoring all facility equipments.• Coordinate with vendors and resource engineers and ensure effective completion of all installation hardware at various data centers. • Oversaw capacity planning, perform power audits and ensure appropriate supply of power to all equipment. • Supervise all equipment such as alarm system and firefighting tools. • Ensure compliance schedule for everyday operations. • Maintain standards of service levels at all times, ensure response with time frame and manage all available services.• Assists in the evaluation of server hardware and software products. Show less • Analyze and determine appropriate layout of all equipment in data center for balancing and cooling. • Monitor and supervise all data center solutions.• Assist various departments in installations and removal of data center hardware as per requirement. • Monitor all data center assets for tracking information. • Coordinate with vendors and resource engineers and ensure effective completion of all installation hardware at various data centers. • Oversaw capacity planning, perform power audits and ensure appropriate supply of power to all equipment. • Monitor all issues and escalate issue to appropriate department to ensure effective resolution. • Supervise all equipment such as alarm system and firefighting tools. • Ensure compliance schedule for everyday operations. • Perform regular capacity planning for the Backup infrastructure.• Perform restore of data on request or as part of periodic test drills.• Updating inventory, documentation on software configuration and retention schedule, and standard operating procedures on a regular basis. • Assists in the evaluation of server hardware and software products.• Installing, configuring and Managing VMware vSphere Components Version 5, 5.5 and 6.0 (Vcenter, ESXI, Vnetwork, Data-stores, etc.).• Troubleshooting System issue and VMs admins complains.• Working with vendors support to resolve issues within support contract (hardware or software).• Build, configure and deploy VMs and templates.• Work in IT Tenders as Technical Evaluation Consultant.• Calculate Power/Heating/Cooling for server racking purposes.• Incident Handling and responding to service requests.• Racking and cabling blade chassis and servers including hardware maintenance. Show less

  • Technology Manager

    Feb 2020 - now

  • Technology Team Leader

    Jan 2017 - Feb 2020

  • Senior System Management Specialist

    Jun 2015 - Dec 2016