Sangeeta Vishwakarma

Experience

• 

  Reliance Global Communication Limited.

  Oct 2008 - Jul 2015

  Cease / Provisioning Coordinator - Lead, Global Vendor Management

  o As Provisioning Coordinator – Lead for RGCOM, a telecommunications company that designs, implements and manages Virtual Private Networks.o Analyzing different solutions depending upon customer requirements and providing appropriate technologies to them.o Getting different products of BT delivered at customer locations depending on the feasibility and customer requirements.o Dealt closely with suppliers like Global Crossing, Verizon, Orange Business Services, and QSC etc.o Attending the work in progress calls with different suppliers to discuss the order progress.o Add clear, unambiguous and time bound comments on to the corporate system. When tasks or circuit delivery is in jeopardy or delayed, escalate to the higher level in supplier hierarchy. o Identifying priorities and concerns, understanding when it was necessary to escalate and where the appropriate escalation should take place.o Monitoring, tracking and documenting the circuit delivery process.o Designed and implemented new small processes and documentation for the circuit delivery process.o Act as a mentor and give formal/informal training and support to new team members.o Achievements: As a Provisioning Coordinator - Lead, managing projects worth $15 Mil. Comprising Gold sites with upgrades to Data Centers and Hub sites for client ‘SpecSavers'. Delivering clients like ‘SGS S.A.’ and ‘Hilton Hotels Corporation’ amongst few. Show less

• 

  GCX

  Aug 2015 - now

  o To Review, Research, and Respond to Customer inquiries regarding their invoices to ensure they are billed correctly as per their contract terms.o Being a Revenue Assurance & Quality Specialist (RAQS), to be responsible for inputting orders into our order management systems in a timely manner.o To Work closely with other departments to identify, orders with issues or lacking documentation that may need to be updated before they can be entered.o Review all MACD auto-provisioned requests and update SAP, Oracle and Remedy as necessary.o Create PO orders in SAP to remove billing for non-ZFYI services in Oracle when required.o Create Disconnect orders in Remedy to disconnect nonZFYI services in Oracle when required.o Collaborate with customers as well as internal teams to answer any questions regarding billing and invoicing.o Research customers billing disputes and complaints and provide them with resolutions that may involve credits or updated billing.o Review and research credit requests from customers, sales and sales management. Perform on-going account audits and make any necessary adjustments.o Calculate customer early termination liability when customers choose to disconnect services. Responsible for Month to Month rate notification letters to customers and update pricing at expiration of contract.o Review customers' invoices to ensure the products built match the pricing according to the customer service agreement or service change acknowledgement.o Ensure all active billing dates and disconnect dates match the given order's STUD (Service Turn-up Date).o Ensure that accounts are not released with promotion stacking violations and/or New Source Review (NSR) approving such violations. o Achievements: As a Global Vendor Analyst, working on special projects with Global Sr. Director, Systems and Processes saving $1 - $5 Mil. against revenue leakages that could include new process inheritance. Show less o Manage and own operation performance – SLA, quality compliance and utilization. Responsible for goal setting for performance period. Track performance to annual goals. Identify and implements continuous improvement project to reduce cycle time and increase efficiency. Coach/mentor team on client specific processes and ensures training material is up to date.o Manage and own team attrition and motivate team to exceed SLAs. SME for entire Purchase Order (PO) process.o Supports on company capability development. Publish/monitor and review operational reporting. Support transition PO processes for new clients.o Ensure process documents are updated and accurate. Maintain approved process document in approved SharePoint/share drive. Responsible for all internal requirements (HR activities, Billing activities) being completed on time.o Review, Research, and Respond to Customer inquiries regarding their invoices to ensure they are billed correctly as per their contract terms.o Sharing In depth knowledge of PO processes, procurement management and best practices, Extensive Order Processing / Invoice Processing Experience.o Sharing Client Management experience with Team.o Managing independent escalations, Direct P2P end user functionality. Sharing SLA monitoring and reporting skills. Show less

  • Billing Analyst, Order Manager, Global Vendor Management |CSM®

    Oct 2017 - now

  • Order Manager, Global Vendor Management

    Aug 2015 - Sept 2017
• 

  Accenture in India

  May 2023 - now

  Dispute Management