Vicky Ann Cheung

Experience

• 

  Florida International University

  Sept 1991 - Jun 1996

  Work Study Student - Office of Equal Opportunity Programs (EOP)
• 

  YMCA of the USA

  Jan 1992 - Jun 1992

  Baton Twirling Instructor
• 

  THE CHILD CARE CENTER, INC., RIVIERA PRESBYTERIAN CHURCH

  Jul 1992 - Jun 1995

  Teacher Assistant (Age 1 - 2 years old)
• 

  BRICKELL FINANCIAL SERVICES MOTOR CLUB INC DBA ROAD AMERICA MOTOR CLUB

  Sept 1992 - Jun 1995

  Roadside Assistance Dispatcher (Weekends)
• 

  Neighborhood Health Partnership

  Oct 1996 - May 1998

  Project Coordinator - Amisys Capitation / Billing
• 

  Baptist Health South Florida

  Jun 1998 - Sept 2023

  I was responsible for leading a team of six business intelligence consultants. I trained and mentored them, giving them direction on various tasks like in-depth analysis, system design, programming, and documentation. A significant part of my role was to troubleshoot and resolve potential production issues that were flagged by system users. I supported senior management in executing the IT budget process and introduced new IT business office procedures. I played a crucial role in reconciling all financial decision systems and served as a project advisor for the cost accounting replacement project. • Made significant contributions as a project advisor for the Cost Accounting Replacement Project. • Optimized efficiency and effectiveness of planned production improvement by collaborating with programmers and vendors. • Successfully minimized internal errors/downtime and improved system usability by streamlining Premier Quality Advisor System processes. • Delivered extensive support to peers in implementing different systems, such as Financial Host Systems, Contract Management Systems, Clinical Benchmark Systems, and Cost Accounting Systems.Additional Experience:Business Systems Analyst Supervisor - Financial Decision Support SystemsBusiness Systems Analyst III - Managed Care & Decision SupportApplication Analyst II - Managed Care & Decision SupportApplication Analyst I - Managed Care & Decision Support Show less

  • Technology Manager of Data Analytics

    Jun 2006 - Sept 2023

  • Business Systems Analyst Supervisor

    Jun 2004 - Jun 2006

  • Business Systems Analyst 3

    Jun 2002 - Jun 2004

  • Application Analyst 2

    Jun 2000 - Jun 2002

  • Application Analyst I

    Jun 1998 - Jun 2000
• 

  NAAAP Miami - National Association of Asian American Professionals / Miami Chapter

  Jan 2016 - now

  • Led the planning and execution of the NAAAP Miami's Leadership on the Horizon (LOTH) conference, managing event logistics, speaker coordination, and overall program flow for over 100+ members.• Delivered the opening address, setting the tone for the conference and engaging attendees with key messages on leadership and personal development.• Directed a team of volunteers and worked closely with stakeholders to ensure the event's success, leveraging leadership and event management experience.• Grew and engaged NAAAP Miami's member base, providing leadership development and networking opportunities for over 100 members through various events, workshops, and community initiatives. Show less

  • Advisor

    Jun 2021 - now

  • Co-Founder

    Jan 2016 - now

  • Acting President

    Jan 2021 - Jun 2021

  • President

    Jan 2019 - Dec 2020

  • Vice President Operations

    Jan 2017 - Dec 2018

  • Secretary

    Jan 2016 - Dec 2016
• 

  Jackson Health System

  Nov 2024 - now

  Process Improvement Manager

  Excited to start my journey as a Process Improvement Manager at Jackson Health System! In this role, I’ll drive performance improvement initiatives, optimize operational processes, and apply Lean methodologies to enhance efficiency and patient care.Key highlights of my experience:✅ Process Improvement & Lean Management – Lead initiatives to streamline workflows, reduce inefficiencies, and optimize resources (HR Onboarding and Case Management Process Improvement Initiatives)✅ Project Management – Manage cross-functional projects, facilitated teams, and implemented data-driven solutions to drive measurable outcomes (Transformation Office Projects)✅ Strategic Collaboration – Partner with leadership and stakeholders to align process improvements with organizational goals (J35 and Service Line Initiatives)✅ Data-Driven Decision Making – Conduct operational assessments and advanced statistical analyses to support informed decision-making✅ Continuous Improvement Culture – Champion Lean methodologies to empower teams and enhance patient-centered careThis role will strengthen my ability to blend analytics, process optimization, and project management to drive meaningful change in healthcare. Show less