Peter Ling

Experience

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  Christian City Church Oxford Falls

  Jan 2003 - Jan 2010

  Production Manager My Gen Conference
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  Garigo

  Jan 2005 - Jan 2006

  State manager
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  SOE Software

  Jan 2007 - Jan 2008

  Sydney Office
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  Aipex

  Jan 2008 - Jan 2008

  Project coordinator
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  Dell

  Jun 2009 - Oct 2009

  S&P Analyst
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  Department of Education and Training NSW

  Nov 2009 - Jan 2011

  Project Support Officer
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  Lion Nathan

  Feb 2011 - Jun 2011

  Project Administrator

  Hardware and Software refresh Windows 7 SOE rollout

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  RailCorp

  Jun 2011 - Jun 2012

  Program Coordinator

  Passenger Information Improvement Program

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  Avaya

  Jun 2012 - Dec 2012

  Jnr Project Manager
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  Cisco Systems

  Dec 2012 - Jun 2015

  Business Analyst and Project Coordinator, Global IT Team

  I successfully proposed and secured implementation priority and budget approval for two global projects with a total value of over $2M USD. I envisioned and delivered effective business cases, conducted business analysis for operations desktop team and asset management, as well as defined and developed metrics for desktop operations.Some of my key projects and achievements:◆ Asset Management Optimisation ($1.6M) – Analysed AM operations, developed winning business case, and delivered a compelling presentation. Achieved successful RFP for tool selection, documented all global AM processes, and developed a new global AM run book.◆ Business Intelligence and Smart Support ($450K) – Led the development and funding application for a desktop reporting project. Gained approval and handover to the delivery project manager, while leveraging strong skills in deep business analysis, business case development, and impactful presentation.◆ Led global asset management restructure for ITSM environment of 130K desktop/laptops across 33 countries.◆ Developed business intelligence solutions, ranging from device management to HR and asset management, utilizing data modelling techniques.◆ Produced regular and ad-hoc reports using advanced Excel Power Pivot and Power Query BI tools, as well as reporting using Business Objects. Show less

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  Sydney Trains

  Jun 2015 - Jan 2017

  Resource Analyst - Program Coordinator

  I ensured seamless program implementation and smooth execution of all project-related activities within budget and timeline constraints. I administered critical support roles and oversaw the contractor engagement process.Some of my key achievements and contributions:◆ Championed a major reform program aimed at optimising service capacity and minimising operational costs; coordinated estimates and operational cash flow for resourcing requirements of five major projects.◆ Designed and implemented an innovative contractor tracking system using SharePoint for improving contractor management, increasing transparency, and enhancing project outcomes. Show less

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  Westpac

  Jan 2017 - Jan 2019

  Project Manager Scrum Master

  I oversaw and prioritized program backlogs for alignment with strategic objectives and delivering maximum value. I governed all Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and sprint retrospectives. I also introduced Kanban methodology and later migrated to Jira.Some of my key achievements and contributions:◆ Successfully implemented Agile Scrum methodology for IT infrastructure projects traditionally delivered using Waterfall, greatly improving delivery efficiency and predictability.◆ Conducted comprehensive DVF/VRD analysis to identify and eliminate waste, improve project efficiency, and optimize resource utilization.◆ Facilitated retrospectives and efficiency loops to drive continuous improvement, increase team engagement, and foster a culture of learning and innovation. Show less

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  AMP

  Jan 2019 - Feb 2020

  Scrum Master

  I gathered project requirements, established detailed project plans, engaged relevant stakeholders, liaised with cross-functional teams, oversaw BRD development, allocated resources, mitigated potential risks, and reported progress.Some of my key achievements and contributions:◆ Directed a team of up to 15 members to remediate and refund $3M to approximately 4,000 bank customers.◆ Completed 8 critical incidents from the Banking Royal Commission within challenging timeframes.◆ Introduced Agile Scrum framework for effective delivery; proved invaluable due to significant scope expansion.◆ Administered program scheduling and reporting as well as project governance management. Show less

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  EHealth NSW

  Mar 2020 - Apr 2023

  Led strategic program direction, consensus led product visions planning, guided product owner scoping, roadmap timeline development and financial modelling/planning accountability. Established and trained cross-functional teams on Scrum and product methodologies, in addition to successfully mentoring other teams and projects transitioning to Agile. With 5 direct reports and a team of 22 to engage 3 external organisations as stakeholders and over 150 clinical specialists state wide successfully. Overseeing product implementations of over 20 state hospital sites with project managers, BAs and change managers.Key Achievements and Contributions:• Directed concurrent teams for developing and delivering 4 Leading Better Value Care streams – state hospitals Electronic Medical Record (eMR) solutions.• Established a scaled Scrum of Scrum structure facilitating technical solution development of NSW Hospitals’ COVID-19 vaccine rollout. Critical internal rapid start-up approach achieving effective product and scrum structures in developing new eMR solutions for time critical implementation in state hospitals.• Conducted demand data modelling and new process architecture for Clinical Application Services eHealth to improve resource allocation, service delivery, and overall efficiency.• Advanced external stakeholder/customer relationships Agencey of Clinical Innovation (ACI), Clinical Excellence Commission (CEC), NSW Ministry of Health (MoH) and frontline clinicians. “Best engagement ever with eHealth”. Show less

  • Product Owner

    Jun 2021 - Apr 2023

  • Scrum Master

    Mar 2020 - Aug 2021
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  Auricle Digital

  Aug 2023 - now

  Executive Director