Isabel Ho

Experience

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  Pretzelmaker & Mrs. Fields Cookies

  Aug 2008 - Apr 2009

  Customer Service Representative

  • took food orders on the cashier• made pretzels, cookies and drinks for customers• cleaned up and close up shop (key holder)

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  Bubbletease Inc.

  Aug 2008 - Apr 2009

  Teammate

  • made drinks for customers• placed orders using a cashier• assisted in cleaning up after shop closes

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  McDonald's

  Jul 2009 - Aug 2010

  Teammate

  • served customers' order with a smile using POS system• continually stocked-up sauces, utensils, cups, tray liners, and etc.• cleaned tables, swept and mopped the floor and made sanitized washrooms

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  Hotel Yehuda

  May 2012 - Aug 2012

  Student Internship

  Cross trained in the following positions at Beit Yehudah Guest House (changed into a hotel in 2014):• buffet diner• banquet server• assistant chef• room attendant• receptionist• duty manager

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  Fairfield Inn & Suites by Marriott

  Aug 2014 - May 2015

  • Trained employees to properly clean guest rooms and follow departmental policies and procedures and service standards• Scheduled staff weekly and re-ordered supplies alongside housekeeping supervisor using Microsoft Excel and the Internet• Assigned rooms, inspected rooms and continually updated room statuses between room attendants and front desk agents• Promote a positive image of the property to guests from being pleasant, friendly and address problems or special requests• Provided help to both room attendants and laundry attendant during shifts Show less

  • Room Attendant

    Mar 2014 - May 2015

  • Assistant Housekeeping Supervisor

    Aug 2014 - Mar 2015
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  Hong Fook Mental Health Association

  Apr 2016 - Apr 2017

  Volunteer Program Assistant

  • Ensure new volunteers go through standardized volunteer recruitment procedure before connecting volunteers with specific staff to start volunteer job• Assist in organization’s projects and events by taking minutes during committee meetings, gather volunteers, & coordinate volunteers’ role during event• Collect volunteers’ missing information and volunteer hours from staff & enter into Volunteer Reporter database to prepare quarter reports given to supervisor

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  Shoppers Drug Mart

  Feb 2017 - Sept 2019

  • Managing the customer service functions, including cash, cashiers and merchandising• Ensure cashier/merchandising staff comply with all guidelines• Uphold standards of housekeeping and image are maintained • To provide prompt and superior customer service while abiding by Canada Post Corporation (SERVE) program• Cash handling including the selling of money orders, stamps and registered mail/parcel service• Answering inquiries and resolving complaints regarding the postal service• Assist with the maintaining of RPO inventory and ensures the security of mail and cash • Maintain the customer service and checkout area for prompt and accurate processing of the customer’s order• Merchandise and maintain designated areas• Ensure loss prevention systems and procedures are performed according to guidelines

  • Front Store Supervisor

    Jun 2017 - Sept 2019

  • Post Office Clerk

    Apr 2017 - Sept 2019

  • Customer Service Representative (Cashier)

    Feb 2017 - Sept 2019
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  CRC Research/CRC Recherches

  Dec 2017 - Apr 2019

  Market Research Facility Hostess

  • Greet and sign in clients/respondents before directing them to the assigned room• Clean, tidy and set up assigned room(s), reception and kitchen before and after each shift• After each session, stop audio/video recording before signing out and distributing agreed incentive to respondents• Check catering has arrived and matches menu noted in assigned folder, or order food online via client(s) request

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  City Sightseeing Toronto

  Sept 2018 - Nov 2018

  Office Admin/Customer Service Representative

  • Prepare and assign equipment and cash floats to sales staff at the beginning of each shift• Deal with customer inquiries online, in person and by telephone while also promoting and selling tour products• Organize and verify confirmation numbers into year, month & day issued on Microsoft Excel after it has been redeemed by tour guides and sales agents

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  Medallion Corporation

  Jul 2021 - now

  General Administrative Support:• Assist Executive Assistant with photocopying, scanning & printing documents for the Executives• Provide team support in booking Microsoft Teams/board room meetings and process credit cardexpenses• Prepare reports, projects & other tasks using Microsoft Office (e.g. company newsletter)• Manage & maintain offsite file storage by updating banker box database, shipping & tracking• Keep meeting rooms and kitchens clean, neat & tidy every morning, during the day & upon leaving• Handle monthly bank runs & registered mail drop off to Canada Post when neededOffice/Business/Kitchen Supplies:• Place orders weekly and/or when needed for Head Office staff and site offices• Manage & maintain inventory of all Head Office equipment & suppliesReception:• Cover receptionist during break periods and when necessary• Direct incoming phone calls, voicemail & faxes to appropriate staff• Organize incoming and outgoing mail, as well as coordinate with courier servicesSocial Events:• Assist in coordinating social events, such as Cake Day, Pizza Day, Bowling Day, Baseball Game Day, Holiday Party, & etc.• Distribute birthday cards to each Head Office staff on day of their birthday• Create company Holiday e-card greeting using Adobe Photoshop to send to contractors & business partners, as well to be displayed during Holiday Party Show less

  • Administrative Assistant

    Apr 2019 - now

  • Leasing Consultant

    Jul 2021 - Jan 2022