Steven Cooper

Experience

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  Kroger

  Jan 2007 - Jan 2011

  Customer Service Clerk

  Provided exemplary customer service, consistently exceeding expectations and enhancing overall customer satisfaction.Resolved customer inquiries, complaints, and issues promptly and effectively, maintaining a positive and professional demeanor at all times.Demonstrated proficiency in operating cash registers and handling transactions accurately and efficiently. Collaborated closely with team members to ensure smooth operations and deliver exceptional service to every customer.Actively participated in training sessions and workshops to enhance product knowledge and customer service skills.Assisted in the organization and maintenance of store displays and inventory to optimize the shopping experience for customers.Proactively identified opportunities for process improvement and provided valuable feedback to management to enhance customer service delivery. Show less

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  CAS

  Jan 2011 - now

  Customer Capability Analyst (Product Owner)/Scientific Information Specialist

  Spearheaded meticulous preparation of work for development teams, ensuring adherence to exacting standards and verifying completion to utmost customer satisfaction.Exemplified Agile prowess as the pivotal product owner, orchestrating seamless coordination among diverse stakeholders across business and development teams, ensuring alignment with strategic objectives.Masterfully curated technical chemistry documents, enriching the world's largest chemical information database with precision and expertise.Strategically processed two substantial document backlogs, implementing innovative procedures to enhance efficiency and pave the way for future streamlined processing.Orchestrated seamless coordination with external vendors to facilitate smooth workflows for incoming and outgoing document processing, ensuring optimal operational continuity. Show less