Dita Rizky Purnamawati

Experience

• 

  Traveloka

  Nov 2018 - Dec 2019

  • Worked as Customers Representative to resolve problem from hotel to customers, and improve operations to negotiate with hotel for the solution to customers.• Worked with clients to understand requirements and provide exceptional service and information to customers.• Performed various administrative functions, including filing paperwork, delivering mail, and bookkeeping. • Worked as Customers Representative to resolve complains and problems, improve operations and provide exceptional customer service.• Worked with customers to understand requirements and provide exceptional service.• Performed various administrative functions, including filing paperwork, delivering mail, sorting mail and bookkeeping.

  • Partner Relations Hotel

    Jul 2019 - Dec 2019

  • Hotel Support

    Nov 2018 - Jul 2019
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  PT Tokopedia

  Jul 2020 - Aug 2021

  • Worked as a Team Leader to analyze hard complaint to give best solution for agent.• Monitored KPI of agent baseline above average in the group.• Builded agent to improve and to increase QA score with standards, parameters, and targets.• Rechecked the result of agent in giving solutions. • Worked as a Customers First Service to analyze problem form user (buyer and seller) in shipping product.• Worked as a judge gives the best decision in user problems. • Worked as a facilitator to claim broken and lost goods to user from courier.• Performed various administrative functions, and including filing paperwork.

  • Team Leader of Online Dispute Resolution

    Feb 2021 - Aug 2021

  • Assistant Leader of Online Dispute Resolution

    Jul 2020 - Feb 2021
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  BukuWarung

  Sept 2021 - Dec 2023

  BukuWarung is a Y-Combinator backed technology company that is building the digital infrastructure for 60 million MSMEs in Indonesia. BukuWarung's vision is to empower 60 million MSMEs in Indonesia to become financially aware and enable them to manage and grow their business using our technology platform, starting with bookkeeping, digital payments, and commerce.BukuWarung is backed by top tier VCs in Southeast Asia and globally: Y-Combinator, Quona Capital, East Ventures, DST Global Partners, AC Ventures, Golden Gate Ventures, Tanglin Venture Partners, and strategic angel investors.Job Description:- Worked as Assistant Manager.- Managed to increase retention transaction for merchant.- Surveyed merchant for product feedback.- Shadowed the product is success for using merchant.- Gave improvement to product team about merchant's feedback.- Managed offering cash loan for merchant.- Blasted new information in merchant Whatsapp group. - Managed customers problem in Whatsapp group and in Merchant Success Team Whatsapp group.- Disscussed with Merchant Success Team and Product Team for revenue product. Show less

  • Merchant Relation Officer

    Feb 2023 - Dec 2023

  • Help Desk Specialist

    Aug 2022 - Feb 2023

  • Merchant Happiness Associate

    Sept 2021 - Aug 2022
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  Dole

  Oct 2023 - Dec 2023

  Product Management Intern (Volunteer)

  Dole is a social platform for you as Users to meet new meaningful connections through activities while helping Activities Initiator Businesses as Partners to help ease their business operations, loyalty and retentions programs of their members.The job description:- Created product based on supply and demand in market user.- Created user journey flow.- Researched user for getting feedback.- Collaborated with commercial marketing team to purpose revenue.- Doing in weekend. Show less

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  RushOwl

  Nov 2023 - Dec 2024

  User Champion

  - Managing driver trip.- Planning trip route.- Analyzing trip lapse and late trip for a issue.- Coordinating with product team about a issue app system.- Discussing with operation team for resolving issue driver trip.- Managing relation B2B system.

• 

  Concentrix

  Dec 2024 - now

  Content Moderator

  - Content moderating in an online marketplace involves reviewing user-generated content, such as product listings and reviews, to ensure it complies with platform policies, community standards, and legal requirements.- Checks are performed to ensure data accuracy and consistency, such as confirming that product prices in listings match their descriptions to prevent consumer deception, according to Shopery.- Violating content is flagged or removed, and moderators can escalate complex issues or trends to relevant departments to improve moderation policies and tools.- Identifying new patterns, emerging slang, or violations that fall outside existing policies and escalating them to the appropriate teams.- Working with other teams to improve content policies, and to develop better moderation tools.- Training AI system to check rules after checking manually to analyze video and documment. Show less