Chris Knipple

Experience

• 

  Wagner General Contractors, Inc.

  Jan 2011 - Jan 2013

  Laborer/Carpenter
• 

  XMC, Inc. - Xerox Authorized Sales Agent

  May 2013 - Feb 2018

  Install multi-function network devices and printers. Utilize problem solving to diagnose the cause of issues on machines and networks. Familiar with multiple types of OS and able to adapt to new environments quickly. Able to troubleshoot functionality issues to determine whether they reside in the device itself, the customer's network, or from the ISP. Train customers on how to use the devices and maximize their effectiveness.Troubleshoot and service devices for physical issues as well. Replace parts as needed and perform routine maintenance to prevent issues from arising. Show less

  • Technical Development Manager

    Jan 2016 - Feb 2018

  • Network Analyst

    May 2013 - Jan 2016
• 

  Amcom/ A Xerox Company

  Feb 2018 - Sept 2022

  Field Service Technician

  Diagnose and resolve issues with customer devices. Perform repairs on Xerox equipment as necessary to restore service. Maintain inventory to ensure parts are on hand when needed. Communicate with customers to explain what caused their issues, and demonstrate ways to maximize performance of printers and copiers.

• 

  Universal Information Systems, Inc.

  Aug 2022 - May 2024

  Technical Service Representative
• 

  Visual Edge IT

  May 2024 - now

  Remote Support Agent