Chris Knipple

Chris Knipple

Laborer/Carpenter

Followers of Chris Knipple232 followers
location of Chris KnipplePittsburgh, Pennsylvania, United States

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  • Timeline

  • About me

    Remote Support Agent at Visual Edge IT

  • Education

    • Harding University

      2005 - 2010
      Bachelor of Arts (B.A.) Missions/Missionary Studies and Missiology
  • Experience

    • Wagner General Contractors, Inc.

      Jan 2011 - Jan 2013
      Laborer/Carpenter
    • XMC, Inc. - Xerox Authorized Sales Agent

      May 2013 - Feb 2018

      Install multi-function network devices and printers. Utilize problem solving to diagnose the cause of issues on machines and networks. Familiar with multiple types of OS and able to adapt to new environments quickly. Able to troubleshoot functionality issues to determine whether they reside in the device itself, the customer's network, or from the ISP. Train customers on how to use the devices and maximize their effectiveness.Troubleshoot and service devices for physical issues as well. Replace parts as needed and perform routine maintenance to prevent issues from arising. Show less

      • Technical Development Manager

        Jan 2016 - Feb 2018
      • Network Analyst

        May 2013 - Jan 2016
    • Amcom/ A Xerox Company

      Feb 2018 - Sept 2022
      Field Service Technician

      Diagnose and resolve issues with customer devices. Perform repairs on Xerox equipment as necessary to restore service. Maintain inventory to ensure parts are on hand when needed. Communicate with customers to explain what caused their issues, and demonstrate ways to maximize performance of printers and copiers.

    • Universal Information Systems, Inc.

      Aug 2022 - May 2024
      Technical Service Representative
    • Visual Edge IT

      May 2024 - now
      Remote Support Agent
  • Licenses & Certifications

    • Xerox Certified Instructor

      Xerox
      May 2017
    • Certified PaperCut MF Professional

      PaperCut Software
      Apr 2017