Alice Ho

Experience

• 

  EF Education First

  Jul 2019 - Apr 2020

  -Concierge services for Asia Pacific hub-Event management for happy hours,conferences and meetings-F&B organization for conferences, talks, and events-Hotel and transportation arrangements for staff and overseas visitors-Logistics and supply coordination (Fedex, DHL, SF)-Operations for smooth functioning of office and liaise with vendors-Maintain, forecast and expedite supplies inventory-Handle any ad hoc project as required -Responsible for the care and management a dozen Hong Kong students (ages 7-10) traveling to the UK to study English at the EF Language Travel destination-Collaborated with the local and other international staff for run daily operations.-Organized cross-cultural activities for students from Hong Kong, Spain, France, and Vietnam. -Liaised between the Hong Kong Sales office and the destination about general updated and urgent matters.

  • Office Management Assistant

    Dec 2018 - Apr 2020

  • Course Leader

    Jul 2019 - Jul 2019
• 

  Han Yuan Elite Education Center

  Jul 2020 - Jul 2021

  Administrative Assistant

  -Perform all round front-desk duties (e.g. handling incoming calls, walk-in enquiries, reply Emails etc..)-Process students’ enrollment applications and maintain attendance record-Assisting teacher's administrative duties -Data entry, typing, photocopying, filing-Design poster for holiday courses and upselling courses-Basic accounting (e.g. handling cheque / cash / petty cash control, monthly financial report, etc.)-Manage office supplies, ordering stationaries, office equipment maintenance Show less

• 

  Study Group

  Oct 2021 - Aug 2022

  Student Experience Officer

  Customer Service • Deliver the highest standards of supervision, safeguarding, security, support, efficiency, and customer care for all students throughout their learning journey.•ID card production and access, using the student management information system “Study Global“ & “Progresso”•Supporting and developing the induction experience for all students and complete the registration processes to ensure students are correctly and fully recorded on College systems.•Working as part of a team with the wider College staff to promote well-being of students and prevent anti-social behaviour; this may require liaison with other departments to help resolve student issues•To play an active role in building and maintaining positive and constructive relationships with students, in order to provide them with supportCompliance and UKVI•Knowledge of Home Office procedures and SMS system,To manage visa-related documentation and procedures for the centre, managing the centre’s reporting system for compliance matters.• Monitoring of internal processes for applicants and enrolled students to ensure compliance with UKVI regulations.• Student Post-arrival, including minimum standards for Induction, Alternative Collection Location (ACL), document retention, contact details tracking, attendance management•Liaise with the central Visa Compliance Team to ensure Study Group’s duties as a sponsor are carried out accurately and effectively•Report non-compliance to the Centre Director and lead and work with colleagues on necessary corrective actionsDatabase Management•Oversee the collection, storage, and dissemination of all relevant Student data to ensure it is done in an as timely, secure and efficient manner as possible, including the requirement for any manual spreadsheets and master lists.•Oversee the production of reports and data sets as requested by the Centre Director and Academic Management Team from time-to-time Show less

• 

  University of East London

  Sept 2022 - now

  Student Immigration Officer

  -To support the work of the International Student Advice team by providing guidance and information to international students and applicants on immigration matters-To maintain systems and processes which comply with sponsor duties and obligations under Student Visa Route-To manage and support the Pre-CAS processes, by checking TB tests certificates and financial documents to ensure they meet UKVI requirements in a timely manner and offer guidance to agents, students and applicants- To offer support and guidance to incoming students on the visa process-To contact UKVI for updates and Immigration History Checks-To support the line-manager to prepare documents required for a UKVI audit,or other external audit and assist with the audit-Track and monitor students visa application and visa decisions-To coordinate and deliver workshops for international students-Coordinate the International Students Advice drop in sessions. To be front line support and answer informational questions for international students-Email newsletter and key immigration updates to international students Show less