Alex C.

Experience

• 

  Blockbuster

  Aug 2008 - Feb 2011

  Customer Service Representitive
• 

  David Saxe Productions

  Sept 2011 - Jul 2014

  Web Developer

  🎟️ Designed and spearheaded the development of a comprehensive online ticket purchasing system for the theater, offering customers a seamless experience to reserve seats and purchase upgrades effortlessly.💳 Successfully integrated secure payment gateways and streamlined reservation management features, guaranteeing safe and efficient transactions while optimizing the overall ticketing process.

• 

  Cox Communications

  Jul 2014 - Sept 2021

  📞 Led a dynamic team of call center agents with an unwavering focus on delivering exceptional customer service while seamlessly integrating sales goals into the overall operational strategy.🔧 Leveraged my technical expertise to optimize operations, effectively solving complex challenges and generating data-driven reports. I also crafted efficient tools using VBA (Visual Basic for Applications) to enhance efficiency and productivity.🏆 Fostered a culture of excellence within the team, leading to a team member's outstanding achievement as the recipient of the prestigious Winner's Circle award. This recognition underscored my leadership, coaching, and mentorship capabilities.💼 Demonstrated a diverse skill set that encompasses leadership, technical problem-solving, and a commitment to driving efficiency and results in a fast-paced, dynamic environment. These skills readily translate to roles within the software engineering domain. Show less 🚀 Orchestrated comprehensive on-the-job training initiatives for new sales agents, harnessing my SQL proficiency to create data-driven reports and analytics. This showcased my adept problem-solving skills and mastery in data manipulation.🤝 Demonstrated exceptional interpersonal and leadership skills by actively mentoring and nurturing the growth of new team members. I fostered a collaborative and high-achieving environment within the team.🔄 Played a pivotal role in a transformative project to revamp the entire new-hire training process, aligning it with industry best practices. This endeavor highlighted my adaptability and project management skills, which seamlessly translate into the realm of software engineering. Show less

  • Sales Operations Supervisor

    Mar 2018 - Sept 2021

  • Sales Effectiveness Counselor

    Nov 2016 - Mar 2018

  • Inbound Sales Representative

    Jul 2014 - Nov 2016
• 

  Clark County

  Sept 2021 - Feb 2022

  Programmer Analyst

  🐞 Effectively tackled and resolved a backlog of long-standing bugs and feature requests in ServiceNow applications, employing a strategic and methodical approach to problem-solving.📊 Leveraged my extensive knowledge of relational databases to optimize data management within ServiceNow applications. This not only bolstered data integrity but also significantly enhanced query performance.🤝 Fostered close collaboration with key stakeholders, including end-users and business analysts, to identify, prioritize, and address critical issues. By aligning software development efforts with organizational goals, I ensured that our solutions had a meaningful impact. Show less

• 

  Cox Communications

  Feb 2022 - now

  Software Engineer

  🌐 Spearheaded software development efforts for a diverse array of set-top boxes, smart TVs, and accompanying server services. Ensured seamless cross-device compatibility and exceptional user experiences through cutting-edge software solutions.🤖 Pioneered the creation and optimization of an automation bot tailored for media server configuration. Achieved an astounding 80% reduction in deployment time, thanks to a holistic approach that involved collaborating across departments and incorporating user-driven enhancements.🔌 Architected and executed the development of a network configuration tool, leveraging Cisco, Meraki, and Aruba vendor APIs. This innovative tool automated equipment staging and configuration processes while introducing instant feedback reporting for swift defect resolution during installation.🤝 Fostered close collaboration with cross-functional teams to identify and tackle intricate technical challenges. Played a pivotal role in ensuring the triumphant development and deployment of cutting-edge software solutions. Show less