Melissa Garrido

Experience

• 

  Citi

  Nov 1999 - Dec 2001

  Banking Financial advisor

  Create and established new customer accounts, handled all banking transactions Reconciled deposits. Referred investment prospects to increase investment accounts. Exceeded quotas on a consistent basis by 5-10%

• 

  Giorgio Brutini

  Apr 2000 - Dec 2007

  Assistant Manager

  Hired, trained supervised, scheduled and motivated sales reps. Formalized sales goals, organized monthly data comparing (YOY) percent increase or decrease.Provided excellent leadership, customer service and direction with proven sales track that increased sales volume of 10% year over year. Responsible for operations front end and back end includng inventory audits.

• 

  Cricket Wireless

  Dec 2003 - Nov 2018

  As a Retail Business Manager at Cricket Wireless, I was responsible for leading day-to-day operations, financial management, customer retention strategies, promotions, and team development. My role involved setting and executing strategic sales goals to drive business growth and deliver exceptional customer experiences along with operational excellence.Key Achievements:~Surpassed national sales goals in Q1 2015 with 144% attainment and achieved a 104% attachment rate.~Successfully launched a national credit/save program that boosted sales by 15% from 2017 to 2018.~Continuously improved operational processes, driving store performance and efficiency. Show less

  • Retail Business Manager

    Jun 2013 - Nov 2018

  • Assistant Business Manager

    Dec 2008 - Jun 2013

  • Retail Sales Representative

    Dec 2003 - Dec 2008
• 

  Ingram Micro

  Jan 2019 - now

  Empowering partners and business leaders with the tools and strategies necessary to drive profitability, streamline customer acquisition, and scale their businesses within their cloud practices. This involves:Developing and leveraging comprehensive business plans.Integrating effective marketing strategies and initiatives.Curating and delivering targeted training sessions and webinars, where I take on the roles of host, producer, and scheduler, ensuring timely and relevant content that caters to the needs of both our partners and end clients. Show less

  • Partner Success Manager

    May 2024 - now

  • Customer Success Supervisor

    Nov 2022 - Apr 2024

  • Senior Customer Success Manager

    Jun 2022 - Nov 2022

  • Customer Success Manager

    Apr 2021 - Jun 2022

  • Microsoft Solution Specialist II

    Sept 2020 - Apr 2021

  • Microsoft ~Modern Workplace ~Practice and Development Specialist

    Jan 2019 - Sept 2020
• 

  Microsoft

  Jul 2020 - Aug 2021

  Microsoft NonProfit Ambassador

  Bringing the power of technology to every nonprofit and humanitarian organization to accelerate social impact with digital transformation.