Steffy Stephen

Steffy Stephen

IT Analyst

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location of Steffy StephenUnited Kingdom

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  • Timeline

  • About me

    ITSM analyst

  • Education

    • Sharjah Indian school ,Sharjah

      -
    • Vidya vihar central school ,Thrissur

      -
    • Luminar technolab private Ltd

      2021 - 2021
      Software testing

      I embarked on a journey into software testing due to my inherent fascination with problem-solving and a deep-rooted passion for managing risks. It's a career that beautifully blends technical prowess with creative thinking, a combination that continually excites and challenges me. My foundation in coding and development provided a solid stepping stone into this domain, allowing me to understand the intricate workings of programs.Specialization :Manual Testing , Java foundations, Mobile… Show more I embarked on a journey into software testing due to my inherent fascination with problem-solving and a deep-rooted passion for managing risks. It's a career that beautifully blends technical prowess with creative thinking, a combination that continually excites and challenges me. My foundation in coding and development provided a solid stepping stone into this domain, allowing me to understand the intricate workings of programs.Specialization :Manual Testing , Java foundations, Mobile Testing, Automation Testing, Selenium IDE, Selenium Web driver, Selenium Advanced Web driver, Selenium Grid, TestNG, SQL workshop, Performance Testing, JMeter - Advanced, POSTMAN, API Testing, JIRA, Course Project Show less

    • St.Joseph's higher secondary school,Pavaratty

      2013 - 2015
      +12 Biology maths
    • Nirmala matha central school,Thrissur

      2012 - 2013
      10 CBSE
    • De Montfort University

      2022 - 2023
      Msc .Engineering management Management Information Systems, General

      Specialization: Sustainable Development and Business Integration with an emphasis on Engineering Management .This extensive curriculum was a superb synthesis of modern management approaches, sustainable development strategies, and engineering principles. It gave me a comprehensive grasp of how business, technology, and environmental sustainability interact.Principal Course Features:🔹 Combining Engineering Techniques with Business Knowledge🔹Low-impact manufacturing and… Show more Specialization: Sustainable Development and Business Integration with an emphasis on Engineering Management .This extensive curriculum was a superb synthesis of modern management approaches, sustainable development strategies, and engineering principles. It gave me a comprehensive grasp of how business, technology, and environmental sustainability interact.Principal Course Features:🔹 Combining Engineering Techniques with Business Knowledge🔹Low-impact manufacturing and sustainable development are prioritized.🔹 Skilled Guidance from Multidisciplinary Faculty from Leicester Castle Business School, School of Computer Science & Informatics, and School of Engineering and Sustainable Development🔹 Project Management, E-commerce Systems, and Information Systems Management modules🔹 Building Organizational Leadership and People Management Skills Show less

    • Vidya Academy of Science and Technology

      2016 - 2020
      B.Tech Electrical, Electronics and Communications Engineering

      My choice to pursue Electronics and Communication Engineering stemmed from a profound curiosity about how technology shapes the world. This field, at its core, unravels the mysteries of how electronic systems and communication networks function, and more significantly, how they intertwine to revolutionize our daily lives.Studying Electronics and Communication Engineering was a deliberate step into a realm that melds innovation with practicality. It provided me with a comprehensive… Show more My choice to pursue Electronics and Communication Engineering stemmed from a profound curiosity about how technology shapes the world. This field, at its core, unravels the mysteries of how electronic systems and communication networks function, and more significantly, how they intertwine to revolutionize our daily lives.Studying Electronics and Communication Engineering was a deliberate step into a realm that melds innovation with practicality. It provided me with a comprehensive understanding of circuitry, signal processing, and communication technologies, empowering me to grasp the very foundations of modern-day innovations.Specialization :Solid state devices, Logic circuit design ,network theory, analog circuits ,signals and systems, power electronics, microprocessors and embedded systems ,object oriented programming, information theory & coding ,optical communication ,control systems, nano electronics ,advanced communication systems Show less

  • Experience

    • Savantis Solutions

      Jul 2021 - Apr 2022
      IT Analyst

      • Handling incidents regarding access related issues and providing access to various applications to the users. • Queries related to various applications will be handled through calls, emails and tickets. • We are responsible to create, rotate, amend, unlock, disable, enable the users accounts using active directory tool. • Creating personal mailbox, shared mailbox and Distribution list. • Granting access like Send on Behalf and Send As permission to user for shared mailbox.• Granting Receive access and Send As permission to user for distribution list. • Updating owners for shared mailbox and Distribution list. • Setup Out of Office and Email Forwarding to users. • Create user and adding roles in SQL profiles in DATA WAREHOUSE Application. • Creating, amending users in MAINFRAME Application • Giving license for MS DYNAMICS application. • Maintaining passwords for 100 plus applications. Show less

    • HCL Enterprise

      Apr 2022 - Sept 2022
      IT Analyst

      As an analyst for a UK-based project (Allied Irish Bank), I played a key role in ensuring the seamless operation of IT systems by swiftly resolving technical issues. My work as an Incident Manager significantly reduced system downtime by 30%, enhancing performance and reliability across critical operations. Additionally, I managed the company's email administration, securing sensitive data and ensuring systems were regularly updated to mitigate security risks.• Resolved over 200 high-priority incidents within strict deadlines, leading to a 15% reduction in average downtime.• Developed and delivered training programs on IT best practices, improving incident response times by 20% across teams.• Coordinated with cross-functional teams to maintain a 99.5% system availability rate during my tenure.• Demonstrated strong problem-solving and analytical skills while consistently delivering under pressure.• Collaborated with a team of 10+ professionals, enhancing overall IT operations and productivity. Show less

    • Axiom Technologies

      Apr 2023 - Mar 2024
      Information Technology Support Engineer
    • Modern Networks Ltd

      Dec 2024 - now
      ITSM Analyst
  • Licenses & Certifications

    • Robotics and IOT-Internship Programme

      Camino Infotech,kochi
      Aug 2018
    • Creating Your IT Strategy

      LinkedIn
      Oct 2024
      View certificate certificate
    • Google Cloud Foundations

      LinkedIn
      May 2023
      View certificate certificate
    • Introduction to IT Architecture

      LinkedIn
      Oct 2024
      View certificate certificate
    • Program Management for IT Professionals

      LinkedIn
      Oct 2024
      View certificate certificate
    • Succeeding as a First-Time Tech Manager

      LinkedIn
      Oct 2024
      View certificate certificate
    • Learning ITIL®

      LinkedIn
      Oct 2024
      View certificate certificate
    • Career Essentials in System Administration by Microsoft and LinkedIn

      Microsoft
      Oct 2024
      View certificate certificate
    • Learning Cloud Computing: Core Concepts

      LinkedIn
      May 2023
      View certificate certificate
    • Certified Software Tester (CSTE)

      Luminar Technolab
      Aug 2021
    • Electronic product development ,hardware development stages, Firmware development stages-Intership

      KELTRON ADVANCED STUDIES
      Jun 2017
      View certificate certificate