Kenneth Wilson

Kenneth Wilson

Customer Service Manager

Followers of Kenneth Wilson98 followers
location of Kenneth WilsonLos Angeles, California, United States

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  • Timeline

  • About me

    Audio Engineer/Live Sound Technician/Technical IT Specialist

  • Education

    • Full Sail University

      2012 - 2015
      Bachelor of Arts - BA Recording Arts Technology/Technician
  • Experience

    • McDonald's

      Jul 2010 - Mar 2016
      Customer Service Manager

      Running Shifts, Maintaining the store, Interviews and Trainings for new hires, Making sure our sales meet our Target goals, Managing Our crew to all be on the same accord.

    • Full Sail University

      Dec 2012 - Feb 2014
      Financial Aid Assistant

      Organizing Confidential files, Alphabetizing Folders, transferring student information into our system, making sure student information is updated.

    • Royal Caribbean Cruises Ltd.

      Apr 2016 - Dec 2018
      Sound Technician

      Operation and maintenance of the sound systems in various entertainment venues and activities while assisting the positioning and strike of all audio-related equipment. Coordination with performers to learn about their requirements, as well as finding efficient resolutions to problems while updating documentation related to events.

    • Comcast

      Jan 2018 - Nov 2019
      Customer Support Specialist

      Displaying confident and assuring attitude as a informative Ambassador for all Comcast specific platforms, sales, customer relations, technical support (including installation walk-thru), Billing, and Advisory Support. Services included Internet, Mobile, Home Security, And Cable Installation.

    • Encore

      May 2022 - now
      Technical Lead

      Proactively working in a hotel/convention center environment using high-end audio visual equipment as well as electrical components, Understanding the technical aspects of the job, demonstrating advanced operational ability to troubleshoot and problem solve with equipment and software issues.

  • Licenses & Certifications

    • Food Safety First Principals

      National Registry of Food Safety Professionals (NRFSP)
      Oct 2014
  • Volunteer Experience

    • Student Volunteer

      Issued by WWE on Jan 2013
      WWEAssociated with Kenneth Wilson