Kenneth Wilson

Experience

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  McDonald's

  Jul 2010 - Mar 2016

  Customer Service Manager

  Running Shifts, Maintaining the store, Interviews and Trainings for new hires, Making sure our sales meet our Target goals, Managing Our crew to all be on the same accord.

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  Full Sail University

  Dec 2012 - Feb 2014

  Financial Aid Assistant

  Organizing Confidential files, Alphabetizing Folders, transferring student information into our system, making sure student information is updated.

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  Royal Caribbean Cruises Ltd.

  Apr 2016 - Dec 2018

  Sound Technician

  Operation and maintenance of the sound systems in various entertainment venues and activities while assisting the positioning and strike of all audio-related equipment. Coordination with performers to learn about their requirements, as well as finding efficient resolutions to problems while updating documentation related to events.

• 

  Comcast

  Jan 2018 - Nov 2019

  Customer Support Specialist

  Displaying confident and assuring attitude as a informative Ambassador for all Comcast specific platforms, sales, customer relations, technical support (including installation walk-thru), Billing, and Advisory Support. Services included Internet, Mobile, Home Security, And Cable Installation.

• 

  Encore

  May 2022 - now

  Technical Lead

  Proactively working in a hotel/convention center environment using high-end audio visual equipment as well as electrical components, Understanding the technical aspects of the job, demonstrating advanced operational ability to troubleshoot and problem solve with equipment and software issues.