Douglas Chhor

Experience

• 

  Dedes Waterfront Group

  Dec 2020 - now

  Food And Beverage Attendant

  * Ability to multitask in a fast-paced work environment* Effective communication with customers to satisfy their needs and assisting them with understanding the menu items* Resilience in maintaining quality service to customers without internalizing any negativity from some patrons* Managing casual dining and communicating with chefs and other coworkers to ensure food platters and desserts for the events are delivered to the guests in a timely manner* Organising a set menu where customers must receive their entree, main and dessert by a set time* Maintaining a professional manner as a function waiter and ensuring customer’s needs are met for special events such as Weddings, Birthdays, Wakes etc. Show less

• 

  FreshTracks

  Jul 2021 - Dec 2021

  Administrative Assistant

  * Assigned a group project by FreshTracks to develop an interactive dashboard which assists caregivers with monitoring their patients brain activity* I was designated the role of an administrative assistant and specialised in documenting our group's progress with the current project development as well as ensuring each deliverable of the project met its requirements* Gained experience with working collaboratively with my other team members by deciding how to approach each deliverable and resolving any conflicting decisions any group members may have with development of the project Show less

• 

  CTM

  May 2023 - now

  Technical Operations Analyst

  Responsibilities:* Engage with and provide consultative assistance to CTM clients including on call support. * Deep dive to resolve problems at their root, looking for failure patterns amenable to long-term solutions via simplification and automation.* Working through technical requests, incident and change control management for major brand customers including Vitasoy, Barambah Organics and PEXA* Management of the network infrastructure for PEXA and KPMG Sydney office branches.* Network switch firmware upgrade* Network switch (Cisco, Arista, Fortigate) and firewall installations.* Representing technical changes in stakeholder/governance forums (CAB).* Documentation of standard operating procedures* Mentoring new engineers.Skills:* Knowledge of network fundamentals - TCP/IP, DNS, DHCP, OSPF* Cloud infrastructure fundamentals - AWS, Azure, Prisma* Scripting languages for cloud technologies - Powershell scripting* Network security and Firewall technologies - Cisco, Palo Alto, Arista, Forcepoint, Fortinet Show less