Prajyot Jade

Experience

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  Aztecsoft

  Aug 2005 - May 2007

  Business Development Executive

   Cold calling to the “CXO”s of the ISV’s in USA, Canada and Europe.  Lead Generation through the cold calling. Managing the team targets, confirmations of leads generated, creating & sending meeting notes to onsite directors of Aztecsoft & prospective clients. Emailing the prospective clients. Conducting interviews for the BDE role in the organization.

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  Convergys

  Jul 2007 - Sept 2012

  Technical Skill Set: Core knowledge of the Windows Server & Client Operating System. Troubleshooting Blue Screen (BSOD) Errors on Windows Operating System. Backup & Restore operations using Window Backup Utilities such as NTBACKUP, Windows server Backup.  In-depth knowledge of Volume Shadow Copy Service (VSS) for Windows OS Backup. Performing Hyper-V Core Server Backup & Restore. Strong skills in Hyper-V Snapshots Technology.  Bare metal Restore for Windows Server. Windows System Image Backup & System Restore. Intermediate level Concept & Troubleshooting knowledge of the Disks, RAID Configuration, MBR & GPT Disks Variations, Basic & Dynamic Disk Variations. Intermediate Level knowledge on SAN, NAS & iSCSI. Microsoft Server FailOver Clustering Technology on Windows server 2003, Windows server 2008 & windows server 2008 R2. Windows XP Mode on Windows 7. Native Boot VHD for Windows 7 & Windows Server 2008 R2. Basic knowledge of Active Directory Service (AD), DNS, DHCP. Knowledge of Windows server performance tools such as Process Monitor (ProcMon), AutoRuns, XBootMgr & XPerf. Show less  Leading a team of Tier-1/Tier-2 & Tech Lead’s, working on Microsoft Windows Server Technologies. Adherence to the SLAs- productivity, TAT & Accuracy. Review daily key operational variables & develop back up and contingency plans. Interaction with the Clients (SDM/Tech Support Leads) on daily basis to share the business updates. Provide subject matter expertise on processes. Update Manager on process performance and critical people issues.Identify potential people issues amongst the team & resolve the same on a proactive basis. Provide process problem resolution assistance to teams via one-on-one discussions and coaching sessions. Provide coaching and feedback to team members. Conduct regular team meetings with Team Members to ensure that there is constant flow of information and knowledge dissemination –query logs, issue resolution. Assist new hires such that they are productive on the floor in the shortest possible time frame.  Performance Management of the team. Handle all logistics related issues: roster management, shift rotations.Responsible for managing appraisal cycles, leave management, attendance, retention management and other day-to-day administrative jobs. Playing a decisive role in recruitment of new Engineers and TL’s on the floor. Managing LOB data and Statistics. Point of contact for client communication. Doing the SWOT Analysis periodically to maintain/improve the business. Show less

  • Technical Leader

    Feb 2010 - Sept 2012

  • Escalation Engineer/Subject Matter Expert

    Jun 2009 - Feb 2010

  • Support Engineer

    Jul 2007 - Jun 2009
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  Convergys/Microsoft

  Sept 2012 - Jun 2016

  Sr. Team Manager

   Leading a team of Tier-1/Tier-2 & Tech Lead’s, working on Microsoft Windows Server Technologies. Adherence to the SLAs- productivity, TAT & Accuracy. Review daily key operational variables & develop back up and contingency plans. Interaction with the Clients (SDM/Tech Support Leads) on daily basis to share the business updates. Provide subject matter expertise on processes. Update Manager on process performance and critical people issues.Identify potential people issues amongst the team & resolve the same on a proactive basis. Provide process problem resolution assistance to teams via one-on-one discussions and coaching sessions. Provide coaching and feedback to team members. Conduct regular team meetings with Team Members to ensure that there is constant flow of information and knowledge dissemination –query logs, issue resolution. Assist new hires such that they are productive on the floor in the shortest possible time frame.  Performance Management of the team. Handle all logistics related issues: roster management, shift rotations.Responsible for managing appraisal cycles, leave management, attendance, retention management and other day-to-day administrative jobs. Playing a decisive role in recruitment of new Engineers and TL’s on the floor. Managing LOB data and Statistics. Point of contact for client communication. Doing the SWOT Analysis periodically to maintain/improve the business. Show less

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  Synechron

  Jul 2016 - Dec 2017

  Manager IT Operations

  Leading the IT Asset Management project. This project involves the Planning, Scope identification, requirement analysis,solution implementation, Management & IT Asset Improvement.This project works for the Software Assets (SAM) & Hardware Assets (HAM) of the company.I am further involved in: 1. software licensing audits, procurement decisions.2. Hardware requirements, Forecasting, & procurement decisions.I am also helping the teams on the various Virtualization initiatives, AD & Networking improvements. Show less

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  Deutsche Bank

  Dec 2017 - now

  Assistant Vice President End User Computing

  As an application owner for Microsoft Office suite, I am responsible for architecture of solutions to best suite the business requirements and security considerations.As a part of this role, I work on creating low level design documents, solution articles, high level design documents, policies and processes to manage the application effectively, application packaging standards, Powershell Scripting, System Center configuration manager, Office 365 client, Group Policies.