Radu Marius Costache

Experience

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  Vodafone

  Jun 2017 - Sept 2017

  NOC FO Technician

  - First-line operations of the Vodafone network environment- Managing trouble tickets using BMC Remedy- Utilizing umbrella fault management systems and specific network management systems (NMS)- Providing technical resolution for first-line network-related faults and escalating to second-line support when necessary- Dispatching field engineers and contractors for incidents requiring local support, and following up until the issue is resolved- Ensuring faults are escalated and resolved within the SLAs Show less

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  Huawei

  Nov 2018 - Jun 2021

  - Providing third-level support for fixed transmissions- Creating and documenting trouble tickets and performing remote troubleshooting- Dispatching field service engineers- Supporting fixed networks on SDH and DWDM transport equipment- Using various network management system (NMS) tools to monitor customer networks such as U2000, NCE, TNMS and OneControl- Escalating the most complex cases to R&D- Attending various training sessions on cybersecurity, remote delivery, and advanced technical knowledge- Utilizing Power BI reports for BAU activity tracking- Using a lab environment to test different features and recreate multiple network scenarios Show less - Front Office SPOC: serving as the single point of contact for incidents and connectivity issues- Creating trouble tickets and work orders for network and service functionality, and escalating them within the required stakeholders- Conducting network surveillance, first-level restoration, and preventive maintenance- Assuring delivery of the shift report- Reporting network outages and incidents to Incident Management and facilitating communication between the Front Office Team and Senior Management according to agreed procedures- Collaborating with field service engineers and back-office teams to resolve service-affecting problems quickly and efficiently, minimizing customer impact Show less

  • TAC Engineer

    Jan 2021 - Jun 2021

  • GNOC FO Shift Leader

    Nov 2018 - Dec 2020
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  _VOIS

  Jun 2021 - now

  CSI & Problem Management Specialist

  - Managing E2E resolution of problem tickets, from identifying root cause to implementing the final solution, and overseeing the technical implementation- Handling complex Continuous Service Improvement (CSI) projects by analyzing raw data and processes, and establishing milestones in collaboration with operational teams- Reducing the amount of incidents, monitoring alerts, mean time to resolution (MTTR), and server capacity utilization- Leading multiple governance meetings with operational teams and Senior Management to establish new collaborative opportunities- Developing a new engagement and escalation procedure for the proactive problem investigations- Creating various reports and presentations for Senior Management- Ensuring operational teams follow best practices- Responsible for identifying and defining methods to measure and demonstrate the added value to customers- Automating the quality review process- Utilizing tools such as Qlickview, Caplan, Splunk, and Power BI for reporting and in-depth investigations- Attending various training sessions offered by Vodafone, covering topics such as reporting, ITIL process, stakeholder management, effective and assertive communication, anti-bribery policies, business continuity, etc. Show less