Aswin Ajith

Experience

• 

  Sutherland

  Dec 2015 - Apr 2017

  Service Delivery Consultant

  Performed the role of a Level 2 consultant in the customer services division for a US based client in the field of entertainment and telecom.▪ Solved customer conflict through online interactions along with target based online sales.▪ Succeeded in constantly meeting and exceeding all provided KRAs ranging from online sales targets to customer satisfaction scores.

• 

  Altran

  Apr 2018 - Jun 2018

  Management Information System Support - Intern

  Performed the role of an MIS executive in the Project Management Office of Altran India, the Indian subsidiary of Altran Engineering Solutions, currently the leading engineering services provider in the world.▪ Engaged in management and allocation of various resources, human and software through the use of internal databases and offshore tools.▪ Obtained firsthand experience in learning and implementing the discipline, Software Asset Management (SAM).▪ Solved the problem of inventory mismanagement of software assets by allocating them for each project through an internal offshore tool.▪ Involved in creating reports and dashboards using Microsoft Excel and enabling senior management to make project related data driven decisions Show less

• 

  Ugam

  May 2019 - Apr 2022

  Performed the role of a programmer in a very large multi country project's build team as part of being an enabler for one of the world's largest channel partner programs ( 654 retailers across 10 geographies) initiated by one of the world's largest tech giant from North America. Also one of the largest projects bagged at Ugam and part of the Digital Products Content Solutions service line of the company. ▪ Engaged in coding to extract data out of various channel partner websites across geographies as per client requirements using Ugam's own internal platform developed primarily using Python and by using HTML and CSS.▪ Independently handled multiple retailers across divisions, across geographies right from initial setup to build to execution, final delivery and post delivery support.▪ Mastered the usage of various inhouse automation tools aimed at reducing cycle time right from setup till final delivery.▪ Managed client tickets proactively as part of issues raised post final QA and delivery and resolved them ensuring maximum levels of client satisfaction.▪ Accomodated various client demands to existing setup midway through delivery with zero hiccups and included them in delivery with extremely fast turn around times.▪ Demonstrated expertise in data acquisition, manipulation and quality assurance of data delivered inorder to generate various reports aimed at generating workable insights for the client in a 100% remote environment. Show less Performed the role of a programmer handling various types of market research projects for a leading French based market research company across various regions like APAC, NA and EU worldwide with complexity levels ranging from moderate to high to very high with multiple projects in parallel.▪ Lead project kick-off calls which included in-depth review of questionnaire checking for consistency in logic, completeness and the right choice of the type of questions to be used in different scenarios in a survey and thereby provided meaningful inputs to the client in terms of logic, flow and presentation of questions during questionnaire development.▪ Engaged in design and programming of various kinds of interactive web surveys as per the client requirements using IBM SPSS Dimensions 4.0 platform for survey scripting with added expertise in internal quality checking processes with the design and customization part being taken care of using JSON properties.▪ Provided inputs and proposal documents to the client which entailed research design including but not limited to sampling plan, choice of research methodology, plan of analysis and overall approach.▪ Managed project wise budget reports by sending them and obtaining approval from client side and monitor project execution on a daily and weekly basis, re estimating the budget for those projects where there is change of scope/timelines.▪ Involved in creating reports and dashboards on a daily, weekly and monthly basis in order to monitor , analyse and manage internal and external quality levels of all resources, level of process adherence, client query response times, individual project level status, project timelines thereby keeping managers updated at all times to ensure highest possible quality of output to the client (the primary USP of Ugam) within the promised project timelines ensuring strict adherence to client level SLAs. Show less

  • Senior Analyst, Analytics Services

    Aug 2021 - Apr 2022

  • Senior Analyst, Retail Operations

    Jun 2020 - Jul 2021

  • Senior Analyst, Survey Programming

    May 2019 - Jun 2020
• 

  Synaptic

  May 2022 - Jun 2024

  Senior Analyst - Data Operations

  Managed Data Ops Researchers, responsible for team operations, continuous process improvement, stakeholder management, and deliverables review.-Advanced team members' competencies and capabilities through coaching, motivation, and addressing work-related challenges.-Collaborated with cross-functional teams, including engineering, product management, sales, and marketing, to identify bugs, test new features, address sales team requirements, and in ideation and creation of marketing reports.-Spearheaded talent development initiatives, including hiring and training new team members.Ensured highest possible quality of data collection through secondary research, modeling industry value chains, and competitive landscapes using frameworks like Porter's 5 Forces and PESTLE analysis.-Analyzed and interpreted business models and markets using techniques like first principle approach, root cause analysis, hypothesis generation, and benchmarking.-Conducted daily checks on collected data to identify and resolve omissions and contradictions using SQL commands, refreshed stale data, and ensured compliance with data guidelines.-Automated data collection using web scraping tools and assigned companies to relevant industries using Chat GPT prompts.Served as a point of contact for managing documentation of all the processes, guidelines, industry-related content, and training modules for the entire team.-Worked with the marketing team to ideate and create sector-specific decks using data from the Synaptic platform for product marketing purposes. Show less