
Kayode Rufai
Customer Service Representative

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About me
Freight Forwarding | Community | Logistics | Supply Chain Management
Education

Chartered Insurance Institute of Nigeria
-MEMBER
Semicolon Africa
2019 - 2020Design Thinking and Software Engineering Technology and EntrepreneurshipActivities and Societies: Chief Priest (Head of the Social club), Founders Association Human Centered Design ,

Henley Business School
2019 - 2019Business ManagementActivities and Societies: Design and Critical thinking, Business Group A business Management module spanning through deep understanding of entrepreneurship as a career and not just a buzz word, Understanding of Business models and their applications, Business model packs (BMC , Value propositions, Customers persona etc)

Seneca College
2023 - 2024Diploma International Business
University of Uyo
2009 - 2013Bachelor of Science (BSc) Insurance second class -lower
Experience

MultiChoice
Jan 2010 - Mar 2010Customer Service RepresentativeBilling dispute.Telemarketing.Generating leads.Meeting and exceeding daily call targets.Resolving product and technical issues.Customer orientation on self-help methods.

Rusmor Enterprises
Jul 2013 - Jun 2014Operations ManagerMonitored movement of supplies and materials between departments.Facility and production machine maintenance.Truck maintenance.Record keeping of production and sales records.Managed inventory, procurement and supply chain processes

HERB ALPERT Bureau De Change LTD
Jul 2014 - Nov 2015Operations managerEnsured adherence to anti-money laundering(AML) and Know-your-customer (KYC) requirements.Maintained organized and up-to-date records, files and documents.Record keeping and Data entry of daily operations.Managed cash handling, reconciliation, reporting and security.Preparation and submission of regulatory reports.

REDMAGNOLIA TECHNOLIGIES
Oct 2017 - Mar 2018Co-Founder / Business Development Executive / Value Channel PartnerDeveloped new product ideas with the lead developer.Identified new market trends and consumer behaviours using extensive research.Networked and marketed the firms product and services.Identified problems to be solved using technology solutions in respect to target markets.

WHOOSH NG 🇳🇬
Oct 2019 - Oct 2020Logistics CoordinatorCoordinated activities between departments.Managed inventory and tracked shipments.Performed general office duties and report documentationOversaw the operational logistics of the business

Semicolon
Mar 2020 - Oct 2022A program designed to shape and refine an Idea from its concept to an MVP/Prototype sphase
Growth Lab (Program)
Aug 2020 - Oct 2022IDEA TO MVP (Program)
Mar 2020 - Jul 2020

Goodtime Africa
Mar 2020 - Dec 2023Co-FounderDeveloped 3 new products and business ideas.Conducted market research to identify new trends.Managed Stakeholders and consultations.Identified and implemented 10 test-and-learn projects.

Mungin
Oct 2020 - Jun 2022Logistics CoordinatorEnsured cost-effective operational actions.Spearheaded training programmes for team members and farm partners.Monitored movements and supplies of farm inputs and yield outputs.Maintained full compliance with applicable rules and regulations.

XI Logistics Ltd
Mar 2023 - nowLogistics CoordinatorCollaborate with cross-functional teams to execute event logistics and special projects, improving customer satisfaction and vendor management.Coordinate national and international shipments ensuring timely and cost-effective deliveries across North America and the Caribbeans.Manage relationships with shipping partners, warehouses, and customers to optimize delivery schedules and warehouse optimization.Supported community-driven logistics projects, including partnerships with the Red Cross. Show less

Lotus Addiction Therapy
Mar 2024 - May 2024Product ManagerDeveloped comprehensive product requirements documents.Conducted extensive research into business problems.Identified and documented key assumptions made during the project.Defined and tracked intended outcomes using selected metrics.
Licenses & Certifications
- View certificate

ServiceNow IT Leadership Professional Certificate
ServiceNowOct 2024 - View certificate

Riipen work-integrated learner badge
RiipenApr 2024 - View certificate

CSCMP Supply Chain Foundations: Warehousing Operations Professional Certificate
CSCMPOct 2024 - View certificate

CFI Corporate Finance Foundations Professional Certificate
CFIOct 2024 - View certificate

CSCMP Supply Chain Foundations: Transportation Professional Certificate
CSCMPOct 2024 - View certificate

CSCMP Supply Chain Foundations: Procurement Professional Certificate
CSCMPOct 2024
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