Kayode Rufai

Kayode Rufai

Customer Service Representative

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  • Timeline

  • About me

    Freight Forwarding | Community | Logistics | Supply Chain Management

  • Education

    • Chartered Insurance Institute of Nigeria

      -
      MEMBER
    • Semicolon Africa

      2019 - 2020
      Design Thinking and Software Engineering Technology and Entrepreneurship

      Activities and Societies: Chief Priest (Head of the Social club), Founders Association Human Centered Design ,

    • Henley Business School

      2019 - 2019
      Business Management

      Activities and Societies: Design and Critical thinking, Business Group A business Management module spanning through deep understanding of entrepreneurship as a career and not just a buzz word, Understanding of Business models and their applications, Business model packs (BMC , Value propositions, Customers persona etc)

    • Seneca College

      2023 - 2024
      Diploma International Business
    • University of Uyo

      2009 - 2013
      Bachelor of Science (BSc) Insurance second class -lower
  • Experience

    • MultiChoice

      Jan 2010 - Mar 2010
      Customer Service Representative

      Billing dispute.Telemarketing.Generating leads.Meeting and exceeding daily call targets.Resolving product and technical issues.Customer orientation on self-help methods.

    • Rusmor Enterprises

      Jul 2013 - Jun 2014
      Operations Manager

      Monitored movement of supplies and materials between departments.Facility and production machine maintenance.Truck maintenance.Record keeping of production and sales records.Managed inventory, procurement and supply chain processes

    • HERB ALPERT Bureau De Change LTD

      Jul 2014 - Nov 2015
      Operations manager

      Ensured adherence to anti-money laundering(AML) and Know-your-customer (KYC) requirements.Maintained organized and up-to-date records, files and documents.Record keeping and Data entry of daily operations.Managed cash handling, reconciliation, reporting and security.Preparation and submission of regulatory reports.

    • REDMAGNOLIA TECHNOLIGIES

      Oct 2017 - Mar 2018
      Co-Founder / Business Development Executive / Value Channel Partner

      Developed new product ideas with the lead developer.Identified new market trends and consumer behaviours using extensive research.Networked and marketed the firms product and services.Identified problems to be solved using technology solutions in respect to target markets.

    • WHOOSH NG 🇳🇬

      Oct 2019 - Oct 2020
      Logistics Coordinator

      Coordinated activities between departments.Managed inventory and tracked shipments.Performed general office duties and report documentationOversaw the operational logistics of the business

    • Semicolon

      Mar 2020 - Oct 2022

      A program designed to shape and refine an Idea from its concept to an MVP/Prototype sphase

      • Growth Lab (Program)

        Aug 2020 - Oct 2022
      • IDEA TO MVP (Program)

        Mar 2020 - Jul 2020
    • Goodtime Africa

      Mar 2020 - Dec 2023
      Co-Founder

      Developed 3 new products and business ideas.Conducted market research to identify new trends.Managed Stakeholders and consultations.Identified and implemented 10 test-and-learn projects.

    • Mungin

      Oct 2020 - Jun 2022
      Logistics Coordinator

      Ensured cost-effective operational actions.Spearheaded training programmes for team members and farm partners.Monitored movements and supplies of farm inputs and yield outputs.Maintained full compliance with applicable rules and regulations.

    • XI Logistics Ltd

      Mar 2023 - now
      Logistics Coordinator

      Collaborate with cross-functional teams to execute event logistics and special projects, improving customer satisfaction and vendor management.Coordinate national and international shipments ensuring timely and cost-effective deliveries across North America and the Caribbeans.Manage relationships with shipping partners, warehouses, and customers to optimize delivery schedules and warehouse optimization.Supported community-driven logistics projects, including partnerships with the Red Cross. Show less

    • Lotus Addiction Therapy

      Mar 2024 - May 2024
      Product Manager

      Developed comprehensive product requirements documents.Conducted extensive research into business problems.Identified and documented key assumptions made during the project.Defined and tracked intended outcomes using selected metrics.

  • Licenses & Certifications

    • ServiceNow IT Leadership Professional Certificate

      ServiceNow
      Oct 2024
      View certificate certificate
    • Riipen work-integrated learner badge

      Riipen
      Apr 2024
      View certificate certificate
    • CSCMP Supply Chain Foundations: Warehousing Operations Professional Certificate

      CSCMP
      Oct 2024
      View certificate certificate
    • CFI Corporate Finance Foundations Professional Certificate

      CFI
      Oct 2024
      View certificate certificate
    • CSCMP Supply Chain Foundations: Transportation Professional Certificate

      CSCMP
      Oct 2024
      View certificate certificate
    • CSCMP Supply Chain Foundations: Procurement Professional Certificate

      CSCMP
      Oct 2024
      View certificate certificate