Fey Shodipo

Experience

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  Louis Vuitton

  Aug 2018 - May 2021

  Client Service Associate

  - Built strong and lasting relationships with clients and stakeholders by consistently engaging in face-to-face calls, meetings and proposals, while maintaining a high level of customer service and meeting KPI’s- Maintained strong relationships with clients, by utilising Louis Vuitton’s CRM system to follow up with clients, regarding After-Care, new product launches and feedback, to improve their consumer experience and customer journey. - Managed clients by resolving customer questions and requests, sent by head office through email and phone; issues were investigated and resolved in a timely manner, to ensure customer experience remained a priority- Trained team members in the use of Oracle’s Xstore system and Saferpay to meet customers expectation of unique shopping experiences by providing inventory visibility, customer intelligence and seamless transactions- Collaborated with teammates and created an e-commerce action plan for Men's Universe to resolve engagement tactics; this plan included selecting top 200 clients and creating personalised content to increase product and consumer awareness - Utilised learning resources to improve product knowledge and stay up to date; used newfound knowledge to create presentations to share amongst team members Show less

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  LoyaltyLion

  May 2021 - May 2022

  Onboarding Manager

  - Managed and onboarded merchants on LoyaltyLion’s Advanced and Plus plans, by supporting them with setting up the loyalty program relevant to their ecommerce platforms such as Shopify, Magento, BigCommerce and custom platforms- Used data to make great recommendations to merchants regarding their loyalty program- Supported the onboarding team in broader initiatives designed to improve company offering - Worked closely with other teams - including Development, Sales, Partnerships and Marketing- Gathered feedback on product to share recommendations with Development team to push and deliver feature requests- Created training collateral for new starters and supported with Onboarding practice calls and product knowledge tests Show less

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  Drift

  Jun 2022 - Apr 2024

  Senior Associate Professional Services Consultant

  - Support the onboarding of new Drift customers to deploy their Revenue Acceleration strategy including configuration, coaching, go-live support, and optimization.- Partner closely with our Customer Success Managers to solidify and execute client deployment strategy based on customer goals and KPIs.- Monitor new client performance and address any open issues to ensure timely resolution and great customer experience.- Work directly with customers and partners to create and optimize Drift chat workflows, copy, and configuration for customers with a paid professional services package.- Partner with customers and Customer Success Managers to understand the language they use to market and sell their product, and adopt and evolve this messaging for use in Drift chat workflows.- Continuously developing a solid understanding of customer’s marketing and sales tech stack, including the information that flows through it to be pushed into and pulled out of Drift to drive accurate attribution.- Work closely with the product and engineering team to influence new product features and functionality based on customer feedback. Show less

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  Salesloft

  Apr 2024 - now

  Snr Associate Professional Services Consultant