Talk to sales Try for Free
Choon Tan

Choon Tan

Followers of Choon Tan52 followers
location of Choon TanSelangor, Malaysia

Connect with Choon Tan to Send Message

Connect

Connect with Choon Tan to Send Message

Connect

  • Timeline

  • About me

    GOC Service Delivery Manager at Hewlett-Packard

  • Education

    • The University of Bolton, UK

      2009 -
      Bachelor's Degree Computer Science First Class Honors Degree

    • Silicon Institute of Technology

      1997 -
      Engineer's Degree Electro-Mechanical Engineering Second Class Upper

  • Experience

    • Hewlett-Packard

      Jan 2012 - now

      Leading a Team of technical staff skilled in the support of customer IT infrastructure. Responsible to deliver best in class services to effectively manage day to day operation. Accountable for the development and performance of Delivery Team. Plays a key role to ensure customers are satisfied and delivery teams are challenged and positive. Responsible to ensure all deliverables are met for Data Center Services (DCS). 20% Customer facing and 80% Capability facing. Accountability end to end service performance and quality of Storage Capability. Dotted reporting line to Account Delivery Executive (ADE) and hard line to DCS Management.

      • Backup and Storage Capability Manager

        Jul 2007 - now

      • Ericsson Storage Client Capability Lead

        Jan 2012 - Jan 2014

  • Licenses & Certifications

    • Microsoft Certified Database Administrator (MCDBA)

      Microsoft
      Oct 2003

    • ITIL V3 Foundation in IT Service Management

      EXIN

    • ITIL V3 Intermediate - Operation Support and Analysis

      EXIN
      Nov 2013

    • ITIL V2 Foundation in IT Service Management

      EXIN

    • Cisco Certified Network Associate (CCNA)

      Cisco
      Oct 2004

    • Microsoft Certified System Engineer (MCSE)

      Microsoft
      Oct 2003
      View certificate certificate