Karolis Staponas

Karolis Staponas

Mover

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location of Karolis StaponasVilniaus, Lithuania

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  • Timeline

  • About me

    Microsoft 365 Engineer

  • Education

    • LEU

      2011 - 2015
      Bachelor of History History
    • Vydmantai secondary school

      1999 - 2011
    • Vilniaus technologijų mokymo centras / Vilnius Vocational Training Centre of Technologies

      2016 - 2017
      Web Page, Digital/Multimedia and Information Resources Design
  • Experience

    • Humboldt Storage & Moving

      May 2013 - Sept 2013
      Mover
    • ALDO Group

      Oct 2015 - Jan 2017
      Stock Manager

      Shipment ordering.New stock quality and quantity check.Sales assistant.

    • Transcom

      Apr 2017 - Jan 2019
      Customer Service Representative

      Customer identification and data check.Customer support via phone.Customer support via email.Sales calls, incoming and outgoing.Loan application and customer’s credit rating assessment.

    • Western Union

      Mar 2019 - Jan 2022
      Information Technology Support Technician

      L1 technical support for internal WU employees. Collaborating closely with other IT team members. Responding to queries in a timely and accurate manner and resolving queries to the user’s satisfaction.Responsible for diagnosing & resolving hardware, software & end users problems.Acting as the first point of contact for all IT & technical queries.Remote support via screen sharing and phone.Support via ServiceNow ticketing platform. Major Incident handling and escalation.Development of HD Knowledge Base documents.Access creation through Ipass for multiple systems: OnDemand, AS400, STARS, etc. Show less

    • SEB

      Jan 2022 - now

      SME for Digital Meeting Solutions Technical L2 support for internal SEB employeesWorking as a backup technician for MS Teams, Exchange, SharePoint/OneDrive related cases.Covering SPOC duties.

      • Microsoft 365 Engineer in Digital Meeting Solutions area

        Oct 2023 - now
      • Information Technology Engineer

        Mar 2023 - Oct 2023
      • Junior L2 Support Engineer

        Jan 2022 - Mar 2023
  • Licenses & Certifications