Karolis Staponas

Experience

• 

  Humboldt Storage & Moving

  May 2013 - Sept 2013

  Mover
• 

  ALDO Group

  Oct 2015 - Jan 2017

  Stock Manager

  Shipment ordering.New stock quality and quantity check.Sales assistant.

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  Transcom

  Apr 2017 - Jan 2019

  Customer Service Representative

  Customer identification and data check.Customer support via phone.Customer support via email.Sales calls, incoming and outgoing.Loan application and customer’s credit rating assessment.

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  Western Union

  Mar 2019 - Jan 2022

  Information Technology Support Technician

  L1 technical support for internal WU employees. Collaborating closely with other IT team members. Responding to queries in a timely and accurate manner and resolving queries to the user’s satisfaction.Responsible for diagnosing & resolving hardware, software & end users problems.Acting as the first point of contact for all IT & technical queries.Remote support via screen sharing and phone.Support via ServiceNow ticketing platform. Major Incident handling and escalation.Development of HD Knowledge Base documents.Access creation through Ipass for multiple systems: OnDemand, AS400, STARS, etc. Show less

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  SEB

  Jan 2022 - now

  SME for Digital Meeting Solutions Technical L2 support for internal SEB employeesWorking as a backup technician for MS Teams, Exchange, SharePoint/OneDrive related cases.Covering SPOC duties.

  • Microsoft 365 Engineer in Digital Meeting Solutions area

    Oct 2023 - now

  • Information Technology Engineer

    Mar 2023 - Oct 2023

  • Junior L2 Support Engineer

    Jan 2022 - Mar 2023