Milos Ostojic

Experience

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  NCR Corporation

  Sept 2015 - Nov 2021

  Responsible for driving annual cost reductions by utilizing all levers of the commodity such as rate (price paid), demand management, and compliance managementEnsuring continuity of supply in support of the on-going product requirementsDrive annual productivity improvements in each category through rate, demand, and compliance management activitiesPerform internal assessment of NCR's Third Party Products current and future commodity needs, external assessment of market trends and competitive suppliers;Assess total cost of ownership and opportunities to leverage changes in specifications, processes, systems and products to lower Total Cost of Ownership (TCO)Work closely with other BUs/Regions to leverage spend; Drive cooperation and the development of company-wide standards to facilitate strong links between NCR and its vendors/suppliersManage all TCO levers including demand, volume, compliance and process improvementAnalyzes supply markets, competitive rates, and performs in-depth risk assessmentsSpecialized knowledge concerning service / company objectives to solve supply-chain related problems in a creative & efficient way Show less Providing customer ownership leading to improved service fidelity and customer profitabilityRelationship with customer and all internal Service operations focused groups including Field Support Center, Service Logistic Organization, Customer Care CenterResponsible for attending and chairing customer review meetings and addressing actions to meet customer contract and SLACommunicate specific SLA (Service Level Agreement) requirements to specific locations; Actively assist in SLA commitments including running the SLA monitoring tool daily; Analyze account-specific subcontractor performance and match to SLA requirements for complianceResponsible for identifying and closing out revenue opportunities and meeting monthly T&M targetsRun standard and ad hoc reports; Gathering information for the Critical Care Process when neededTrend analysis of call volumes and initiation of action plans with SMO TeamDirect reports to Executive Service Manager Show less

  • Supplier Manager

    May 2017 - Nov 2021

  • Account Support Manager

    Sept 2015 - May 2017
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  Worldwide Clinical Trials

  Nov 2021 - Dec 2022

  Vendor Bidding Associate
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  Charter Global

  Oct 2022 - now

  General Manager