Connie Mendes

Experience

• 

  Sutherland Global Services

  Oct 2008 - Dec 2010

  TECHNICAL SERVICE EXECUTIVE

  HANDLING TECHNICAL QUERIES FOR DELL COMPUTERS

• 

  Malad Mumbai

  Feb 2009 - Dec 2011

  3 global services pvt ltd

   Assisting Australian customer’s queries on phone.  Solving billing issues and explaining the same to customer’s Making customers aware of the new plans and its specifics and upgrading their plans Helping customers purchasing new handsets along with the plans

• 

  Mindspace Human Capital Services Pvt. Ltd.

  Jan 2012 - Dec 2015

  HR Executive

  RECRUITMENT

• 

  Meluha The Fern An Ecotel Hotel

  Aug 2013 - Sept 2015

  Guest Relations Executive

  • Trains Front office personnel. Screening/Checking and signing the guest checkout folios everyday.• Escort all guests Specially VIPs to thier rooms.• Keep record of guest history and ensure special requests are followed on checkin• Verifies that accurate room status information is maintained and properly communicated.• Monitor all V.I.P 's special guests and requests.• Review Front office log book and Guest feedback forms on a daily basis.• Handle complaints at my level and take decisions after consulting Manager on duty• Send daily and monthly reports Show less

• 

  Jet Airways

  Sept 2015 - Sept 2016

  Exececutive guest communication

  • Action incoming mails from Passengers (letters / comment forms / fax / emails etc) andinvestigate issues with departments wherever required.• Follow-up with departments for feedback, seek any further clarifications on the feedbackreceived.• Call passengers to resolve their complaints / issues brought to our attention through commentsforms, emails, phone calls.• Ability to do a root cause analysis.• Trouble shooting & signal trends of problem areas to the process owners.• The intent of communicating to a passenger in writing is to have a dialogue with the passenger and to recover them back to 9W - Draft responses based on in-depth investigations.• Work on closure of cases for MIS reports forwarded to the Management.• Administrative support in the department & assist in matters regarding day-to-day functioning ofthe department. Show less

• 

  The Fern Goregaon

  Oct 2016 - Oct 2017

  Duty Manager

  • Answer guests inquires, handle complaints and attend to the needs of the guests.• Approve and sign for allowances, rebates etc., as required by Front Office Cashier• Authorised charges to be made for late departures and/or compliment the same. Promote and maintain good public relations, motivate and maintain good staff relations.• Discuss all matters that need to follow up with the next shift Reception Associates and Bellboys.• Approve the work schedule for the front office attendants and submit them to front office manager for approval• Conduct and ensure the neat of appearance of front office attendant as well as correct attitude and behaviour• Assist reception, business centre, cashier, concierge and bell captain when they are busy• Give the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows• Checking the registration cards of arriving guests and ensuring all information is filled on each cards either by Guest or receptionist• Screening/Checking and signing the guest checkout folios everyday• Greet the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guests• Follow up in credit check report, liaise with credit manager Show less

• 

  The Fern Kesarval Verna Goa

  Mar 2019 - Aug 2022

  Asst Front Office Manager

  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.• Recommended strong business plans, operational decisions and financial processes to supportbusiness sustainability.• Enhanced revenue and gross profits by eliminating waste and maximizing customer satisfaction.• Encouraged and mentored employees to boost performance and remove process inefficiencies.• Served as floating manager-on-duty, MOD, to cover shift shortage.• Completed monthly and quarterly reports for senior management.• Hired and Trained new-hires as well as current team members on procedures and products tobetter service to customers.• Oversaw front Office budget by maintaining optimal controls and tracking expenses to meetfinancial goals.• Interacted with customers professionally by phone, email or in-person to provide information anddirected to desired staff members.• Established and updated work schedules to account for changing staff levels and expectedworkloads. Show less

• 

  Sierra Circuits India Pvt Ltd

  Dec 2021 - now

  Asst Manager Administration