Martyna Wojtarowicz

Experience

• 

  Kancelaria Komornika Sądowego dla Krakowa - Podgórza Ewa Czuber

  Feb 2012 - May 2013

  Office Assistant
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  EY

  Oct 2014 - Sept 2015

  Office assistant
• 

  Aon

  Oct 2015 - now

  · Supporting Teams in executing daily operations in line with contractual agreement and scope for specific processes/clients;· Delivering/maintaining training, identifying issues on processes handled in multiple teams and driving solutions;· Identifying gaps in processes and procedures and suggesting solutions;· Being responsible for projects influencing business areas (phases of planning, testing, implementation and closure);·Being the key point of contact in cases of any technical and processing issues that affect team’s daily performance;· Being able to prioritize urgent tasks over BAU and assign appropriate resources to maintain the proper level of workload in the team;· Coordinating work across client with multi country Admin Teams, making sure the proper level of knowledge sharing is maintained• Producing and analyzing reports as required for internal and external clients and requirements.• Identifying issues with processes handled in teams and driving a process to find and implement solutions Show less - Daily and timely administration of benefits for clients.- Supporting the team in reporting escalations to appropriate Teams.- Supporting the team in resolving issues. Being a go-to person for the team.- Taking ownership of the process of implementation the client’s benefits scheme onto a newly developed platform.- Ownership role in testing, developing and updating documentation as well as designing processes needed for administering benefits scheme in several EMEA countries.- Working closely and building relationships with Teams based in the UK, the USA and India.- Taking ownership in implementation process for new clients.- Supporting Service Delivery Coordinator and Team Manager in everyday tasks. - Shows customer service mind-set and a proactive way of working to service the customers in a “can do” attitude while delivering support to managers and employees. - Identify problem areas in service delivery processes, troubleshoot issues, recommend and implement solutions. - Provide support for implementation of new benefit programs, plans, processes. - Show less • Preparing payroll files• Generating and checking reports and files that are in line with SOPs and according to agreed deadlines• Creating and reviewing SOPs, procedures and other documentation for every sole activity that there is for all clients• Responding to queries from internal and external clients• Achieving team and individual targets (KPIs, SLAs, quality targets)• Communicating with relevant parties using appropriate means and language• Participating actively in client catch-up calls and meetings• Participating actively in system testing when required• Creating, updating and following the process Show less

  • Service Delivery Manager

    Mar 2019 - now

  • Service Delivery Coordinator

    May 2018 - Feb 2019

  • Senior Benefits Administrator

    Feb 2017 - Apr 2018

  • Online Benefits Administrator

    Oct 2015 - Jan 2017