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Shawn K Kumar

Shawn K Kumar

It Support Engineer

Followers of Shawn K Kumar10 followers
location of Shawn K KumarSelangor, Malaysia

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  • Timeline

  • About me

    Born To Lose, Live To Win. 》Global IT Support Engineer

  • Education

    • La Salle, klang

      -
      High School/Secondary Certificate Programs

    • SMK Dato Mohd Sa'id

      2002 - 2007
      High School/Secondary Certificate Programs

    • Multimedia University

      -
      Diploma Information Technology

  • Experience

    • Tentacle Technologies MSC Sdn.Bhd.

      Jun 2013 - Apr 2015
      It Support Engineer

      Providing IT support and services to Corporate clients. 》

    • OCBC Bank

      Jul 2013 - Sept 2014
      Global It Support Engineer

      Scope -providing support to internal users via phone/email for any IT related matters. My best description on current roles,★Ensuring that all IT problems are;1. Logged2. Prioritize3. Provide 1st level support4. Escalate to relating IT workgroup5. Cases monitored6. Tracked 7. Resolved timely.

    • Singtel

      Jun 2015 - now
      Network Controller

      Fiber & ADSL - network configuration control

  • Licenses & Certifications

    • National Service Training Program

      Ministry of Defense Malaysia
      Jan 2008

    • Certificate of Excellence THE Art Of Learning

      Art of Learning & Leadership
      Jun 2007

    • Lawrence Walter Award

      Art of Learning & Leadership
      Jun 2007

    • Customer & OCBC Experience

      OCBC Bank
      Jan 2014

    • Fair Dealing for Malaysia Staff

      OCBC Bank
      Jan 2014

    • SPM

      Kementerian Pelajaran Malaysia
      Jan 2007